frequently asked Questions

What are the consumer's rights regarding legal guarantees?

The consumer benefits from the legal guarantee of conformity and the guarantee against hidden defects. The legal guarantee of conformity allows the consumer to obtain the repair or replacement of the good within thirty days of his request, free of charge and without major inconvenience for him. The guarantee against hidden defects allows the consumer to request a refund or a price reduction if the good has a hidden defect making it unfit for use.

How do I make a complaint about a defective product?

For any complaints regarding a defective product, please contact our customer service by email at serviceclient@maisonsarahlavoine.com. Please attach photos of the defective product and indicate whether you would like a replacement or a refund.