frequently asked Questions

Customer account

7 articles
Orders

7 articles
Deliveries

5 articles
Returns & Refunds

10 articles
Advice & Customization

5 articles
Warranty and After-Sales Service

2 articles

Can I order custom products?

Yes, it is possible to order tailor-made products. For any request for a tailor-made product, contact our customer service at the email address serviceclient@maisonsarahlavoine.com. A personalized quote will be offered to you.

What are the return conditions for custom-made products?

Custom products cannot be returned or exchanged unless there is a manufacturing defect. If you notice a defect, contact our customer service to find a suitable solution.

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How to contact customer service?

Our customer service is available Monday to Friday from 10 a.m. to 6 p.m. by e-mail: serviceclient@maisonsarahlavoine.com , by telephone at +33 (0)1.86.47.63.55 or Whatsapp at
+33 (0)1.86.47.63.55 , as well as at any time on our site by clicking on the “Chat” icon.

I am a professional. How do I place an order for one of my projects?

You can contact our contract department by telephone at 01.42.60.96.59 or by email pro@maisonsarahlavoine.com .

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