Terms of Sales
PREAMBLE
SARAH LAVOINE SAS, a simplified joint-stock company with a share capital of 86,158 Euros, registered with the Paris Trade and Companies Register under number 507 947 778 - Intra-Community VAT number FR21507947778 - having its registered office at 16 rue Gaillon, 75002 PARIS, specializes in the trade of furniture, decoration, and ready-to-wear clothing.
As such, it offers its Products and Services for sale via its online sales site accessible at the URL www.maisonsarahlavoine.com .
These General Terms and Conditions of Sale apply between SARAH LAVOINE SAS and any consumer Client wishing to place an Order for their personal needs.
Business customers are invited to visit the website accessible at the URL https://contract.maisonsarahlavoine.com/ .
Professional reseller clients are invited to visit the website accessible at the URL https://revendeur.maisonsarahlavoine.com/ .
The Customer declares having read these General Terms and Conditions of Sale before placing any Order for Products or Services.
Any order for products or services implies full and unconditional acceptance of all the General Terms and Conditions of Sale.
These General Terms and Conditions of Sale shall prevail over any other version or other contradictory documents and conditions.
1 - DEFINITIONS
For the purposes of these General Terms and Conditions of Sale, the terms below, beginning with a capital letter, whether singular or plural, shall have the following meanings:
- “ Boutiques Maison Sarah Lavoine ” refers to physical points of sale exclusively dedicated to the sale of SARAH LAVOINE SAS products.
- “ Customer ” means any individual customer placing an Order within the meaning of these General Terms and Conditions of Sale, with a view to acquiring the Products or Services offered for Sale by the Seller for their personal needs.
- “ Order ” means the purchase made by the Customer from the Seller through the Site relating to one or more Product(s) or Services.
- “ Customer account ” refers to the space through which the Customer can identify themselves on the Site.
- “ General Terms and Conditions of Sale ” means these general terms and conditions of sale, which set out the terms and conditions applicable in the relationship between SARAH LAVOINE SAS and the Customer for any purchase of Products or Services.
- “ Corners Grands Magasins ” refers to the sales areas dedicated to SARAH LAVOINE SAS products within multi-brand department stores.
- “ Recipient ” means the natural person designated by the Client to receive the Order.
- “ Delivery charges ” refers to the shipping and handling costs charged to the Customer in order to deliver the Product(s) to the Delivery location they have selected.
- “ Delivery ” means the handing over to the Customer, or to the Recipient designated by him, of the package containing the Product(s) ordered on the Site.
- “ Shopping Cart ” refers to the virtual shopping cart in which the Customer places the Product(s) they wish to order on the Site.
- “ Parties ” means the parties bound by the Sales contract, namely, SARAH LAVOINE SAS and the Client.
- “ Price ” refers to the cost of the Products or Services offered for sale by SARAH LAVOINE SAS.
- " Total order price " means the overall price paid by the Customer, including the Price of the Products and Delivery Costs where applicable.
- “ Products ” refers to the items offered for sale by SARAH LAVOINE SAS on the Site.
- " Service " refers to the services offered by the Seller.
- “ Site ” refers to the online sales website maisonsarahlavoine.com .
- “ Seller ” / “ SARAH LAVOINE SAS ” refers to the company SARAH LAVOINE SAS, as identified at the beginning of these General Terms and Conditions of Sale, seller of the Products and Services, and publisher of the Site.
- “ Sale ” means the sales contract concluded between SARAH LAVOINE SAS and the Client for any purchase of Product or Service within the meaning of these General Terms and Conditions of Sale.
2 - CAPACITY
Only persons legally capable of entering into contracts concerning the Products or Services offered for sale on the Site may place an Order.
When placing the Order, the Customer guarantees that they have the full legal capacity to agree to the General Terms and Conditions of Sale, place an Order and conclude a Sale.
3 - PRE-CONTRACTUAL INFORMATION
Prior to placing the Order, the Customer acknowledges having been informed by the Seller, in a legible and understandable manner, by means of making available these General Terms and Conditions of Sale, regarding:
- The essential characteristics of the Products and Services, the Customer being required to refer to the description of each Product in order to know its essential properties and particularities;
- The Price of Products and Services;
- Payment and Delivery Terms;
- Information relating to the identity of the Seller and all of his/her contact details;
- Information regarding guarantees and the terms of their implementation;
- The possibility of using a consumer mediator, whose contact details are included in these General Terms and Conditions of Sale;
- The existence of the legal right of withdrawal, the procedures for exercising this right, and the conditions under which it cannot be exercised.
4 - CUSTOMER ACCOUNT
To create a customer account, the customer will need to provide their title, surname, first name, date of birth, email address and choose a password.
Once the customer account is created, the customer will be able to log in using their credentials, namely their email address and the password chosen when creating the customer account.
If the password is forgotten, the Customer will have the option to reset their password by clicking on the " Forgot your password ?" link and entering the email address of the Account to start the reset procedure.
The Customer Account allows the Customer to access their profile, modify their personal information and access their order history.
The customer account can be deleted at any time by the customer. Deleting the account will permanently delete all of the customer's data.
5 – PRODUCTS AND SERVICES
5.1. PRODUCTS
The Seller presents on its Site the Products and their detailed descriptions allowing the Customer to know, before the final Order is placed, their essential characteristics.
The photographs of the Products displayed on the Site are as accurate as possible. However, they cannot guarantee a perfect match with the Products offered for Sale, particularly with regard to color rendering.
All requests for custom-made products should be sent to customer service at the following email address: serviceclient@maisonsarahlavoine.com .
The Customer is advised that certain Products sold by SARAH LAVOINE SAS may be made of fragile materials requiring special care. In any case, the Customer must refer to the care instructions and the product's technical specifications when using the Products purchased from the Seller.
5.2. SERVICES
For any request for Interior Decoration Services, the Client is invited to send a request to the following email address: studio@maisonsarahlavoine.com , in order to establish a personalized quote.
The quote is accepted by the Client's signature, who must comply with the specific terms and conditions contained therein.
6 - PRODUCT AVAILABILITY
Products displayed on the Site can only be ordered if stock is available (excluding pre-order operations expressly indicated on the Site).
A product that has become unavailable is indicated with the message: "Notify me when the item is available ." The customer will then have the option to request to be notified by email when the product is back in stock by entering their email address in the designated field.
It is also specified that simply adding a Product to the Shopping Cart does not constitute Order confirmation. In other words, the Product may become unavailable between the time it is added to the Shopping Cart and the time the Customer confirms the Order.
In the event that the unavailability of the Product is noted after validation of payment, SARAH LAVOINE SAS undertakes to proceed with the cancellation of the Order and the refund of the Price paid by the Customer for the unavailable Product concerned.
In this case, the refund will be made without delay, and at the latest within fifteen (15) days of payment of the sums paid by the Client.
7 - GIFT CARD
It is possible for the Customer to order a gift card to be used on the Site and in Maison Sarah Lavoine stores (excluding department store corners).
Gift cards purchased in Maison Sarah Lavoine stores or online on the Site can only be used in Maison Sarah Lavoine stores or online on the Site, excluding department store corners.
The amount of the gift card is flexible. The gift card is valid for one (1) year from the date of purchase.
The online gift card is delivered free of charge by email, or in paper form within 5 working days to the address provided by the Customer.
In the case of electronic delivery, the Customer is advised to check that the gift card is not in their spam folder.
If applicable, the Customer may send the gift card to the recipient's email or postal address.
The gift card can be used by its recipient as a one-time payment method.
No refund will be issued unless the full amount credited to the gift card has been used.
Once the expiry date is reached, the gift card will be deactivated.
8 - PRODUCT ORDERING PROCESS
To place an order on the Site, the Customer must select the Products of their choice to complete their Shopping Cart.
The Customer then has the option to go to their Shopping Cart to finalize their Order.
He is then asked to validate his Basket and log in to his customer account or create one in order to continue his Order.
The Customer can also place their Order as a guest, by providing their email address and all the information necessary for Delivery, without creating a Customer Account.
Once this information has been completed, the Client can access the summary page.
The Customer is then invited to accept these General Terms and Conditions of Sale and to proceed with online payment.
9 - PRICE
Product offers and their prices displayed on the Site are valid for the current day.
In the event of a price reduction, the offer will be valid until the stated end date of the promotional offer, and as long as the reduced price is visible to the customer on the website.
In such cases, both the initial price and the reduced price will be clearly indicated on the Site.
Prices are expressed in Euros, excluding tax (HT) and including all taxes (TTC) at the applicable VAT rate in force.
Any changes to the legal VAT rates will be reflected in the Price of Products presented on the Site, on the date they come into effect.
The total price of the order corresponds to the price of the products selected by the customer, plus the delivery charges according to the delivery method selected by the customer.
10 - PAYMENT METHODS
Orders can be paid for by VISA, MASTERCARD, PayPal, Alma, Stripe or gift card.
Transactions carried out on the Site are exchanged in encrypted form using the SSL (Secure socket layer) and TLS (Transport layer security) standards.
Payments made by the Client will only be considered final after actual receipt by SARAH LAVOINE SAS of the sums due.
All sales made by the Seller are subject to invoicing in the name of the Client by SARAH LAVOINE SAS.
11 - ORDER CONFIRMATION
Upon receipt of the Order by SARAH LAVOINE SAS, the Customer will receive a confirmation by email.
This confirmation will summarize the Products ordered, their quantities, the Unit Prices, the Total Price of the Order, the payment method, the chosen Delivery method, the Delivery location and the indicative Delivery time.
The Customer must carefully check the information provided on the confirmation received in order to inform the Seller as soon as possible of any errors to be corrected at the following email address: serviceclient@maisonsarahlavoine.com .
Therefore, the Customer is advised to check that communications sent by the Seller are not in their spam folder.
If no confirmation is received, the Customer is invited to contact customer service at the following email address: serviceclient@maisonsarahlavoine.com or by phone at +33 1 89 71 98 56.
12 - ORDER DELIVERY
12.1 - DELIVERY COSTS
Delivery costs are calculated at the time of order confirmation.
The Customer is invited to consult the Seller's price list for more information.
As part of its commercial operations, SARAH LAVOINE SAS may offer free delivery *(In metropolitan France, excluding platform or custom services) according to the conditions specified on the Site.
12.2 - DELIVERY TERRITORY
Orders placed on the Site can be delivered in France and within the European Union.
If the territory selected at the time of the Order is located outside the European Union, the Customer is invited to contact customer service at the following email address: serviceclient@maisonsarahlavoine.com , in order to obtain a quote.
Tax refund and customs services remain the responsibility of the Client.
Deliveries are made according to the delivery address indicated at the time of the Order and according to the delivery service chosen in accordance with the price list.
12.3 - DELIVERY TIMES
Small and medium-sized items are shipped via Chronopost for France, UPS for pickup points in France, and UPS and Geodis for international orders, within 3 to 5 days of order confirmation, subject to product availability, except as otherwise specified on the website. Courier delivery , available only in Paris, is guaranteed within 3 hours for orders placed between 8:00 AM and 2:00 PM. Orders placed outside this timeframe will be delivered the following day.
Larger Products will be sent by our specialized furniture carriers within a period ranging from 5 to 10 working days depending on the availability of the product in stock and the delivery address, and may extend to 4 to 10 weeks depending on the information on the Product sheet, particularly in the case of products made to order.
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The aforementioned delivery times may be extended during promotional periods or peak periods. In such cases, the Customer will be informed of the revised delivery times.
In the event that the Basket contains several Products with different availability dates, several shipments may be planned.
If one or more Products are no longer available, without this being indicated in the Product sheet, the Customer is notified by email or telephone, and the Seller will proceed to refund the Products concerned by crediting the card used to pay for the Order with the amount of the corresponding Price.
12.4 – SHIPPING AND DELIVERY TRACKING
As soon as their order is shipped, the customer receives delivery information and the tracking number by email.
For all furniture orders, delivery tracking is provided by the transport provider.
Delivery is completed by handing the package over to the Customer.
The Client agrees to provide complete and truthful information for the proper execution of the Delivery.
Customer responsibility regarding access conditions:
It is the Client's responsibility to ensure, before validating their Order, that the dimensions of the Products ordered are compatible with the access conditions at the delivery location (stairs, elevators, corridors, doors, etc.).
In the event of an inability to deliver due to an unreported lack of accessibility, SARAH LAVOINE SAS reserves the right to charge the Customer for all additional costs incurred, including in particular the costs of redelivery, return of Products and, where applicable, the costs related to the rental of a freight elevator or any specific logistics service made necessary.
12.5 - RECEPTION - RESERVATIONS
Assuming the risks associated with transport, SARAH LAVOINE SAS undertakes to deliver the Products ordered by the Customer in a closed, resistant package, appropriate to the contents and the requirements of transport.
Upon receipt of the Order, the Customer is required to check that the packaging is intact and undamaged.
Any Product damaged or lost during transport will be replaced after validation by the Seller. The transport guarantee is only valid if the Customer or their Recipient has signed the delivery note or transport receipt presented by the carrier, on which they have carefully noted specific, dated, and signed handwritten reservations. By signing the delivery note or transport receipt without noting any reservations, the Customer, or their Recipient, acknowledges that their package was not damaged during transport.
In the event of a dispute, the original packaging must be kept until the dispute is resolved. SARAH LAVOINE SAS invites the Customer or their Recipient to inform customer service by email at serviceclient@maisonsarahlavoine.com within a maximum of 72 hours of delivery.
Any claim made after this period will be rejected, and SARAH LAVOINE SAS will be released from all liability.
In the event of receiving broken or damaged Products upon Delivery, the Customer will have the option, after validation by the Seller, to obtain a replacement for the broken or damaged Products.
Any other anomaly concerning the Delivery must be notified to the Seller's customer service department within 72 hours of receipt at the following email address: serviceclient@maisonsarahlavoine.com or by telephone: +33 1 89 71 98 56. The notification must include supporting photographs of the anomaly observed.
Any claim made after this period, and/or incomplete, will be rejected, and SARAH LAVOINE SAS will be released from all liability.
13 - TRANSFER OF RISK - TRANSFER OF OWNERSHIP
SARAH LAVOINE SAS bears the risks of transport up to the Delivery location indicated by the Client.
From the moment of receipt of the Products, the Customer assumes the risks relating to the Products ordered.
SARAH LAVOINE SAS reserves ownership of the Products ordered by the Customer until full payment of the Price, regardless of the transfer of risk.
14 - RIGHT OF WITHDRAWAL
14.1 – EXERCISE OF THE RIGHT OF WITHDRAWAL
Any order placed with SARAH LAVOINE SAS on the Site constitutes the formation of a distance sales contract between SARAH LAVOINE SAS and the Client.
In accordance with the provisions of the Consumer Code, the Customer, as a consumer, has a withdrawal period of fourteen (14) days to exercise his right of withdrawal with SARAH LAVOINE SAS, and to cancel his Order without having to justify reasons or pay any penalty, for the purpose of reimbursement.
If it is a sales contract (sale of goods or provision of services including the delivery of goods), the starting point of the withdrawal period runs from the receipt of the goods by the consumer or a third party, other than the carrier, designated by him.
If it is a service contract, the starting point for the withdrawal period runs from the conclusion of the contract.
When the fourteen (14) day period expires on a Saturday, Sunday or public holiday, it is extended until the next working day.
The right of withdrawal can be exercised using the standard withdrawal form attached to these General Terms and Conditions of Sale, or any other unambiguous statement expressing the intention to withdraw and mentioning the order concerned, sent by registered mail with acknowledgement of receipt to SARAH LAVOINE SAS, 16 rue Gaillon, 75002 PARIS, or by email with acknowledgement of receipt to serviceclient@maisonsarahlavoine.com .
The reimbursement of sums actually paid by the Client will be made within fourteen (14) days from the receipt by SARAH LAVOINE SAS of the Client's withdrawal request.
The refund date may be deferred until the Products ordered are returned in their original condition, or until the Customer has provided proof of reshipment of the Products subject to the right of withdrawal.
The costs incurred by the return of the Products will be borne by SARAH LAVOINE SAS, which will provide a return label to the Customer.
The right of withdrawal on a gift card is only valid if the gift card has not been used.
14.2 - EXCLUSION OF THE RIGHT OF WITHDRAWAL FOR PERSONALIZED GOODS
The Customer is informed that the right of withdrawal cannot be exercised for contracts for the supply of goods made to the consumer's specifications or clearly personalized (Custom-made products).
15 - RETURNS - EXCHANGES
In addition to the existence of the legal withdrawal period, the Customer has a period of fourteen (14) days from the date of receipt of his Order to inform SARAH LAVOINE SAS of his intention to return the Product and the reason for the return.
When the fourteen (14) day period expires on a Saturday, Sunday or public holiday, it is extended until the next working day.
Any return or refund request made after the deadline will not be considered and accepted by the Seller.
* During the holiday season, the return period is extended until January 5, 2025.
The return of the Product(s) must be in their original packaging, intact, accompanied by all accessories and documentation, in perfect condition for resale, with an indication of the order number to which the Products relate.
The Product must be returned in packaging designed for this purpose, which does not allow identification of the Product (postal parcel, bubble envelope, kraft paper, ...) and protects the returned Product.
Any damaged, incomplete, or missing product, or any product whose original packaging has been damaged, will not be refunded or exchanged and will be returned to the customer. SARAH LAVOINE SAS recommends that the customer return their products with registered mail or supplementary insurance guaranteeing compensation up to the actual market value of the products in the event of theft or loss of the package(s).
Return shipping costs are covered by SARAH LAVOINE SAS, which will provide the Customer with a return label to download from their Customer Account.
The shipping costs for the Order will be fully refunded, subject to the complete return of the Products.
Returns from abroad will be at the customer's expense. Returns should be sent to RAJ SERVICES - Maison Sarah Lavoine Returns Department, 57 Rue Charles Delescluze Lot 37 - 93170 BAGNOLET, France.
During the sales process, returns are at the customer's expense. Returns should be sent to RAJ SERVICES - Maison Sarah Lavoine Returns Department, 57 Rue Charles Delescluze Lot 37 - 93170 BAGNOLET, France.
Returned Products may be exchanged, or refunded, at the Customer's choice.
Custom-made products are neither returnable nor exchangeable.
16 - LEGAL GUARANTEES
The Customer benefits, with respect to tangible movable property, except in cases of exemptions provided for by law, from the guarantee against hidden defects, provided for by the provisions of Articles 1641 et seq. of the Civil Code, and from the guarantee of conformity, provided for in Articles L.217-1 et seq. of the Consumer Code.
The consumer has two years from the date of delivery of the goods to invoke the legal guarantee of conformity in the event of a lack of conformity. During this period, the consumer is only required to prove the existence of the lack of conformity, not the date on which it appeared.
When a sales contract provides for the continuous provision of digital content or a digital service for a period exceeding two years, the statutory guarantee applies to that digital content or service throughout the entire provision period. During this period, the consumer is only required to prove the existence of the lack of conformity affecting the digital content or service, not the date on which it appeared.
The legal guarantee of conformity entails an obligation for the professional, where applicable, to provide all updates necessary to maintain the conformity of the goods.
The legal guarantee of conformity gives the consumer the right to repair or replacement of the goods within thirty days of their request, free of charge and without major inconvenience to them.
If the item is repaired under the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee.
If the consumer requests repair of the goods, but the seller insists on replacement, the legal guarantee of conformity is renewed for a period of two years from the date of replacement of the goods.
The consumer can obtain a reduction in the purchase price by keeping the goods or terminate the contract by receiving a full refund upon return of the goods, if:
1° The professional refuses to repair or replace the item;
2° The repair or replacement of the item takes place after a period of thirty days;
3° The repair or replacement of the goods causes a major inconvenience for the consumer, in particular when the consumer permanently bears the costs of taking back or removing the non-conforming goods, or if he bears the costs of installing the repaired or replacement goods;
4° The non-conformity of the goods persists despite the seller's unsuccessful attempt to bring them into conformity.
The consumer is also entitled to a price reduction or cancellation of the contract when the lack of conformity is so serious that it justifies an immediate price reduction or cancellation. In such cases, the consumer is not required to request repair or replacement of the goods beforehand.
The consumer is not entitled to rescind the sale if the lack of conformity is minor.
Any period of immobilization of the goods for the purpose of repair or replacement suspends the warranty which remained to run until delivery of the repaired goods.
The rights mentioned above result from the application of articles L. 217-1 to L. 217-32 of the Consumer Code.
A seller who obstructs in bad faith the implementation of the legal guarantee of conformity is liable to a civil fine of up to 300,000 euros, which may be increased to 10% of the average annual turnover (Article L. 241-5 of the Consumer Code).
The consumer also benefits from the legal guarantee against hidden defects, pursuant to Articles 1641 to 1649 of the Civil Code, for a period of two years from the discovery of the defect. This guarantee entitles the consumer to a price reduction if the goods are kept or to a full refund upon return of the goods.
The applicable provisions of the Consumer Code are recalled below:
Article L.217-3 of the Consumer Code
The seller delivers goods that conform to the contract and to the criteria set out in Article L. 217-5.
He is liable for defects of conformity existing at the time of delivery of the goods within the meaning of Article L. 216-1, which appear within a period of two years from the date of delivery.
In the case of a sales contract for goods containing digital elements:
1° Where the contract provides for the continuous supply of digital content or a digital service for a period of two years or less, or where the contract does not specify the duration of supply, the seller is liable for defects in conformity of this digital content or digital service which appear within two years of delivery of the goods;
2° Where the contract provides for the continuous supply of digital content or a digital service for a period exceeding two years, the seller is liable for defects in conformity of that digital content or digital service which appear during the period during which it is supplied under the contract.
For such goods, the applicable time limit does not deprive the consumer of their right to updates in accordance with the provisions of Article L. 217-19.
The seller is also liable, during the same periods, for defects of conformity resulting from packaging, assembly instructions, or installation when the latter was his responsibility under the contract or was carried out under his responsibility, or when the incorrect installation, carried out by the consumer as provided for in the contract, is due to deficiencies or errors in the installation instructions provided by the seller.
This warranty period applies without prejudice to Articles 2224 et seq. of the Civil Code. The starting point for the limitation period for the consumer's action is the day on which the consumer becomes aware of the lack of conformity.
Article L.217-4 of the Consumer Code
The goods conform to the contract if they meet, in particular where applicable, the following criteria:
1° It corresponds to the description, type, quantity and quality, particularly with regard to functionality, compatibility, interoperability, or any other characteristics provided for in the contract;
2° It is suitable for any special purpose sought by the consumer, which is brought to the seller's attention no later than the time of conclusion of the contract and which the latter has accepted;
3° It is delivered with all accessories and installation instructions, which must be provided in accordance with the contract;
4° It is updated in accordance with the contract.
Article L217-5 of the Consumer Code
I.- In addition to the criteria for conformity to the contract, the goods are compliant if they meet the following criteria:
1° It is fit for the purpose normally expected of goods of the same type, taking into account, where appropriate, any provision of European Union law and national law as well as any technical standards or, in the absence of such technical standards, any specific codes of conduct applicable to the sector concerned;
2° Where applicable, it possesses the qualities that the seller presented to the consumer in the form of a sample or model, before the conclusion of the contract;
3° Where applicable, the digital elements it contains shall be provided according to the most recent version available at the time of conclusion of the contract, unless the parties agree otherwise;
4° Where applicable, it is delivered with all accessories, including packaging, and installation instructions that the consumer can legitimately expect;
5° Where appropriate, it is provided with the updates that the consumer can legitimately expect, in accordance with the provisions of Article L. 217-19;
6° It corresponds to the quantity, quality and other characteristics, including in terms of durability, functionality, compatibility and safety, that the consumer can legitimately expect from goods of the same type, having regard to the nature of the goods as well as to the public statements made by the seller, by any person upstream in the chain of transactions, or by a person acting on their behalf, including in advertising or on labelling.
- However, the seller is not bound by all the public statements mentioned in the preceding paragraph if he demonstrates:
1° That he did not know them and was not legitimately in a position to know them;
2° That at the time the contract was concluded, the public statements had been rectified under conditions comparable to the initial statements; or
3° That the public statements could not have had any influence on the purchase decision.
III. -The consumer cannot contest conformity by invoking a defect concerning one or more particular characteristics of the goods, of which he has been specifically informed that they deviate from the conformity criteria set out in this article, a deviation to which he has expressly and separately consented when concluding the contract.
The applicable provisions of the civil code are recalled below:
Article 1641 of the Civil Code
The seller is bound by the warranty against hidden defects in the thing sold which render it unfit for the use for which it is intended, or which diminish this use to such an extent that the buyer would not have acquired it, or would have given only a lower price, if he had known of them.
Article 1643 of the Civil Code
He is liable for hidden defects, even if he did not know about them, unless, in that case, he stipulated that he would not be bound by any guarantee.
Article 1644 of the Civil Code
In the case of articles 1641 and 1643, the buyer has the choice of returning the item and receiving a refund of the price, or keeping the item and receiving a partial refund of the price.
Article 1648, paragraph 1 of the Civil Code
The action resulting from latent defects must be brought by the buyer within 2 years of discovering the defect.
17 - IMPLEMENTATION OF GUARANTEES
The implementation of the guarantees must be requested by email, telephone or message to customer service.
Customer service can be reached by email at serviceclient@maisonsarahlavoine.com , by phone at +33 1 89 71 98 56 or by WhatsApp at +33 (0)1.86.47.63.55.
The claim must be substantiated and accompanied by supporting documentation of the damage suffered (photographs, invoice, etc.). The Customer must also indicate whether they wish to receive a replacement product or a refund.
Claims or disputes will always be received with careful attention by the Seller, good faith always being presumed on the part of the person who takes the trouble to explain the dispute.
18 - WARRANTY EXCLUSIONS
All warranties are excluded in the event of normal wear and tear of the Product.
The warranty does not cover wear and tear and damage to materials and surfaces, including damage caused by improper maintenance, poor maintenance of materials, or lack of maintenance.
The warranty cannot be invoked if the Products have been used abnormally, or have been used under conditions different from those for which they were manufactured, in particular in the event of failure to comply with the conditions prescribed in the user manual, the maintenance booklet and the technical data sheet of the Product.
It also does not apply in the event of damage or accident resulting from shock, fall, negligence, lack of supervision, force majeure or in the event of transformation of the Product.
19 - INTELLECTUAL PROPERTY
All elements reproduced or used on the Site (logos, photos, texts, etc.) are protected by applicable intellectual property laws.
Unless otherwise stated, these elements are the full and complete property of SARAH LAVOINE SAS.
Access to the Site does not constitute recognition of rights and does not confer any intellectual property rights relating to the elements of the Site, which remain the exclusive property of SARAH LAVOINE SAS.
In the event of reproduction, representation, adaptation or use of the Site or its elements, in whole or in part, and in any form whatsoever, without prior and express authorization from SARAH LAVOINE SAS, the offending internet user is liable to incur civil and criminal liability.
20 - PROTECTION OF PERSONAL DATA
As the data controller, SARAH LAVOINE SAS implements personal data processing as part of its business activities.
In accordance with the General Data Protection Regulation (EU) 2016/679 of 27 April 2016 and the French Data Protection Act No. 78-17 of 6 January 1978 as amended in its current version, SARAH LAVOINE SAS undertakes to ensure that the processing of data carried out complies with the regulations.
The personal data transmitted to SARAH LAVOINE SAS by the Client is subject to processing and may be used for the management and execution of Sales, Customer Orders and after-sales service.
Data collection is limited to the information strictly necessary to fulfill the purposes outlined above. Only adequate, necessary, and relevant information may be processed by SARAH LAVOINE SAS.
SARAH LAVOINE SAS also undertakes not to communicate the information collected to third parties other than its commercial partners and any subcontractors responsible for carrying out the purposes it determines.
Personal data will be kept for the time necessary to achieve the objectives pursued.
In accordance with current regulations, any Client who can prove their identity may exercise their right of access, inquiry, limitation, modification, rectification, portability and their right to be forgotten and/or deletion with respect to all data concerning them.
The Customer also has the right to object to the processing of their personal data, as well as the right to object to the use of this data for marketing purposes. In this regard, the Customer may register free of charge on the national opt-out list for telemarketing calls, BLOCTEL (www.bloctel.gouv.fr), to avoid being contacted by telephone by any business with which they do not have a current contractual relationship. Any consumer may register for free on this list at https://www.bloctel.gouv.fr/.
To exercise all the aforementioned rights, the person concerned must send their request, providing proof of identity, by registered mail with acknowledgement of receipt to SARAH LAVOINE SAS, 16 rue Gaillon, 75002 PARIS, or by email with acknowledgement of receipt to serviceclient@maisonsarahlavoine.com .
SARAH LAVOINE SAS ensures the security and confidentiality of personal data by implementing enhanced data protection through the use of physical and logical security measures.
It undertakes to notify the CNIL and the persons concerned of any personal data breach in the event of a high risk to their rights and freedoms.
The Client may lodge a complaint with the supervisory authority if any of his or her rights are violated: CNIL, 3 place de Fontenoy, 75007 Paris, Tel: 01 53 73 22 22 - Fax: 01 53 73 22 00.
21 - FORCE MAJEURE
The Parties shall not be held liable if the non-performance or delay in the performance of any of their obligations, as described in these General Terms and Conditions of Sale, arises from a case of force majeure within the meaning of Article 1218 of the Civil Code.
The Party experiencing the event must inform the other Party of the impossibility of performing its Service without delay, and justify this to the latter.
The performance of the obligation will be suspended for the entire duration of the force majeure if it is temporary and does not exceed a period of two (2) months.
The suspension of obligations shall in no case be a cause of liability for non-performance of the obligation in question, nor shall it lead to the payment of damages or late payment penalties.
As soon as the cause of suspension disappears, the Parties will make every effort to resume the normal performance of their contractual obligations as quickly as possible.
If the impediment is permanent or exceeds a period of two (2) months, the Sale will be automatically terminated, without any right to compensation on either side, unless the Parties agree, if applicable, on the terms of continuing their relationship.
22 - INVALIDITY AND INDEPENDENCE OF CLAUSES
If one or more provisions of these General Terms and Conditions of Sale should be considered invalid or declared as such pursuant to the law or a final court decision, this invalidity shall not invalidate the other provisions which shall remain in force.
In the event of cancellation of any of the stipulations of these General Terms and Conditions of Sale, the Parties shall endeavor to negotiate an economically equivalent clause.
23 - APPLICABLE LAW - DISPUTES - CONSUMER MEDIATOR
These General Terms and Conditions of Sale are governed by French law.
They are written in French. In the event that they are translated into one or more foreign languages, only the French text shall prevail in the event of a dispute.
In the event of a dispute relating to the validity, interpretation, performance or non-performance of the Contract, the Parties shall endeavor to resolve it amicably.
All requests must be sent to SARAH LAVOINE SAS by registered letter with acknowledgment of receipt.
In the absence of an amicable agreement, or if SARAH LAVOINE SAS does not respond within a reasonable timeframe, the consumer Client will have the option, free of charge, within one year of the complaint being made to SARAH LAVOINE SAS, to contact the consumer mediator at the following address:
The Client is also informed that they can use the Online Dispute Resolution (ODR) platform. Online Dispute Resolution Platform:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=FR
In the absence of an amicable agreement, the dispute will be submitted to the courts according to the applicable rules of jurisdiction.
24 - DURATION
These General Terms and Conditions of Sale apply for the entire duration of the online availability of the Products and Services offered by SARAH LAVOINE SAS, owner of the domain name www.maisonsarahlavoine.com .
25 - ENTIRETY
These General Terms and Conditions of Sale constitute the entire agreement between the Parties. The Customer hereby accepts, without reservation, all the provisions set forth in these General Terms and Conditions of Sale. If the Customer disagrees with the terms and conditions of these General Terms and Conditions of Sale, they must not use the Website.
26 - ACCESSIBILITY OF THE GENERAL TERMS AND CONDITIONS OF SALE
Any internet user can read these General Terms and Conditions of Sale on the Site.
They are continuously accessible by clicking on the hyperlink at the bottom of each page of the Site.
27 - MODIFICATIONS
The General Terms and Conditions of Sale may be subject to change; the applicable terms are those in effect on the Site on the date the Order is placed.
Any new version of the General Terms and Conditions of Sale will replace the previous version and will be binding on the Customer as soon as it is posted online on the Site for any new Order.
28 - CONTACT DETAILS FOR SARAH LAVOINE SAS
SARAH LAVOINE SAS can be contacted at the following address:
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By mail : |
By email : |
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SARAH LAVOINE SAS 16 rue Gaillon 75002 PARIS |
Via WhatsApp: +33 (0)1.86.47.63.55 By Telephone: +33 1 89 71 98 56 |
STANDARD WITHDRAWAL FORM
To the attention of SARAH LAVOINE SAS, 16 rue Gaillon, 75002 PARIS, serviceclient@maisonsarahlavoine.com .
I hereby declare that I withdraw from the order specified below:
Order from: __________________________
Order Number: ____________________
Delivery date: __________________________
Consumer's name and surname: __________________________
Consumer's postal address: __________________________
Consumer email: __________________________
Date : __________________________
Consumer signature (only for paper submissions)
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