Terms of Sales

PREAMBLE

SARAH LAVOINE SAS, a simplified joint-stock company with a capital of 86,158 Euros, registered with the Paris Trade and Companies Register under number 507 947 778 - Intra-community VAT n° FR21507947778 - having its registered office at 6 place des Victoires, 75001 PARIS, specializes in the trade of furniture, decoration, and ready-to-wear.

As such, it offers its Products and Services for sale via its online sales website accessible at the URL www.maisonsarahlavoine.com.

These General Terms and Conditions of Sale apply between SARAH LAVOINE SAS and any consumer Client wishing to place an Order for their personal needs.

Professional clients are invited to visit the website accessible at the URL https://contract.maisonsarahlavoine.com/.

Professional reseller clients are invited to visit the website accessible at the URL https://revendeur.maisonsarahlavoine.com/.

The Client declares having read these General Terms and Conditions of Sale before any Order for Products or Services.

Any Order for Products or Services implies the full and unreserved acceptance of all the General Terms and Conditions of Sale.

These General Terms and Conditions of Sale shall prevail over any other version or other contradictory documents and conditions.

1 - DEFINITIONS

For a clear understanding of these General Terms and Conditions of Sale, the terms below, beginning with a capital letter, whether singular or plural, shall have the following meaning:

• "Maison Sarah Lavoine Boutiques" refers to physical points of sale exclusively dedicated to the sale of SARAH LAVOINE SAS Products.
• "Client" refers to any private customer placing an Order within the meaning of these General Terms and Conditions of Sale, with a view to acquiring the Products or Services offered for Sale by the Seller for their personal needs.
• "Order" refers to the purchase made by the Client from the Seller via the Site concerning one or more Product(s) or Service(s).
• "Client Account" refers to the space through which the Client can identify themselves on the Site.
• "General Terms and Conditions of Sale" refers to these general terms and conditions of sale, which set out the terms and conditions applicable to the relationship between SARAH LAVOINE SAS and the Client for any purchase of Products or Services.
• "Department Store Corners" refers to sales areas dedicated to SARAH LAVOINE SAS Products within multi-brand Department Stores.
• "Recipient" refers to the natural person designated by the Client to receive the Order.
• "Delivery Costs" refers to the shipping and transportation costs charged to the Client to deliver the Product(s) to the Delivery location they have selected.
• "Delivery" means the handover to the Client, or the Recipient designated by them, of the package containing the Product(s) ordered on the Site.
• "Basket" refers to the virtual basket in which the Client places the Product(s) they wish to order on the Site.
• "Parties" refers to the parties bound by the Sale contract, namely, SARAH LAVOINE SAS and the Client.
• "Price" refers to the cost of the Products or Services offered for sale by SARAH LAVOINE SAS.
• "Total Order Price" refers to the total price paid by the Client, including the Price of the Products and the Delivery Costs, if any.
• "Products" refers to the items offered for sale by SARAH LAVOINE SAS on the Site.
• "Service" refers to the services offered by the Seller.
• "Site" refers to the online sales website maisonsarahlavoine.com.
• "Seller" / "SARAH LAVOINE SAS" refers to the company SARAH LAVOINE SAS, as identified at the beginning of these General Terms and Conditions of Sale, seller of the Products and Services, and publisher of the Site.
• "Sale" refers to the sales contract concluded between SARAH LAVOINE SAS and the Client for any purchase of Product or Service within the meaning of these General Terms and Conditions of Sale.

2 - CAPACITY

Only persons legally capable of entering into contracts concerning the Products or Services offered for sale on the Site may place an Order.

When placing the Order, the Client guarantees that they have full legal capacity to adhere to the General Terms and Conditions of Sale, place an Order, and conclude a Sale.

3 - PRE-CONTRACTUAL INFORMATION

Prior to placing the Order, the Client acknowledges having been informed by the Seller, clearly and understandably, by making available these General Terms and Conditions of Sale, about:

• The essential characteristics of the Products and Services, the Client being required to refer to the description of each Product to know its essential properties and specificities;
• The Price of the Products and Services;
• The payment and Delivery terms;
• Information relating to the identity of the Seller and all its contact details;
• Information relating to guarantees and the terms of their implementation;
• The possibility of resorting to a consumer mediator, whose contact details appear in these General Terms and Conditions of Sale;
• The existence of the legal right of withdrawal, the terms of exercising this right, and the conditions under which it cannot be exercised.

4 - CLIENT ACCOUNT

To create a Client Account, the Client must provide their title, first name, last name, date of birth, email address, and choose a password.

Once the Client Account is created, the Client can log in using their credentials, namely their email address and the password chosen when creating the Client Account.

In case of forgotten password, the Client will have the possibility to reset their password by clicking on the link "Forgot password", and to enter the email address of the Account to start the reset procedure.

The Client Account allows the Client to access their profile, modify their personal information, and access their order history.

The Client Account can be deleted at any time by the Client. Deleting the Account will result in the permanent deletion of all Client data.

5 – PRODUCTS AND SERVICES

5.1. PRODUCTS

The Seller presents its Products and their detailed descriptions on its Site, allowing the Client to know their essential characteristics before placing a definitive Order.

The photographs of the Products presented on the Site are as faithful as possible. However, they cannot ensure perfect similarity with the Products offered for Sale, especially regarding color rendering.

Any request for a custom-made Product should be addressed to customer service at the following email address: serviceclient@maisonsarahlavoine.com.

The Client is informed that some Products sold by SARAH LAVOINE SAS may be made of fragile materials that require particular attention. In any case, the Client must refer to the maintenance guide and the technical sheet of the Product when using the Products acquired from the Seller.

5.2. SERVICES

For any request for interior decoration Service, the Client is invited to send a request to the following email address: studio@maisonsarahlavoine.com, in order to obtain a personalized quote.

The quote is accepted by the Client's signature, who must comply with the specific provisions contained therein.

6 - PRODUCT AVAILABILITY

Products displayed on the Site can only be ordered if stock is available (excluding pre-order operations expressly indicated on the Site).

An unavailable Product is indicated with the mention: "Notify me when the item is available". The Client will then have the possibility to request to be alerted by email when the Product is back in stock by entering their email address in the field provided for this purpose.

It is also specified that merely adding a Product to the Basket does not constitute Order validation. In other words, the Product may become unavailable between the time it is added to the Basket and the validation of the Order by the Client.

In the event that the unavailability of the Product is noted after payment validation, SARAH LAVOINE SAS undertakes to cancel the Order and refund the Price paid by the Client for the unavailable Product concerned.

In this case, the refund will be made without delay, and at the latest within fifteen (15) days of the payment of the amounts paid by the Client.

*COMMERCIAL OFFER:

- Until March 22, for purchases of €300 or more, a Stella mini-candle duo set is offered online (by checking the box for the set in the basket) and in Maison Sarah Lavoine boutiques, while stocks last. We do not guarantee a color choice, it is added randomly to the order. Not combinable with other discounts.

7 - GIFT CARD

The Client can order a gift card to be used on the Site and in Maison Sarah Lavoine Boutiques (excluding Department Store Corners).

Gift cards purchased in Maison Sarah Lavoine Stores or online on the Site can only be used in Maison Sarah Lavoine Stores or online on the Site, excluding Department Store Corners.

The amount of the gift card is open. The validity period of the gift card is one (1) year from its purchase date.

Online gift card Delivery is free of charge by email, or in paper version within 5 working days to the address indicated by the Client.

In case of electronic delivery, the Client is invited to check that the gift card is not in their spam folder.

If necessary, the Client may send the gift card to the recipient's email or postal address.

The gift card may be used by its beneficiary as a single payment method.

No refund will be made if the entire amount credited to the gift card is not used.

Once the validity date is reached, the gift card will be deactivated.

8 - PRODUCT ORDER PROCESS

To place an Order on the Site, the Client must select the Products of their choice to complete their Basket.

The Client can then go to their Basket to finalize their Order.

They are then asked to validate their Basket and log in to their Client Account or create one to continue their Order.

The Client can also place their Order as a guest, by providing their email address and all useful information for Delivery, without creating a Client Account.

Once this information is completed, the Client can access the summary page.

The Client is then invited to accept these General Terms and Conditions of Sale and proceed with online payment.

9 - PRICE

Product offers and their Prices displayed on the Site are valid for the current day.

In case of a Price reduction, the offer will be valid until the indicated deadline of the promotional offer, and as long as the reduced Price is visible on the Site by the Client.

In such a case, both the initial Price and the reduced Price will be clearly indicated on the Site.

Prices are expressed in Euros, excluding tax (H.T.) and including all taxes (T.T.C.) at the applicable VAT rate in force.

Any change in legal VAT rates will be passed on to the Price of Products presented on the Site, as of their effective date.

The total Order Price corresponds to the Price of the Products selected by the Client, to which are added the Delivery Costs according to the Delivery method selected by the Client.

10 - PAYMENT METHODS

Orders are paid for by VISA, MASTERCARD, PayPal, Alma, Stripe bank card, or gift card.

Transactions carried out on the Site are exchanged in encrypted form using SSL (Secure Socket Layer) and TLS (Transport Layer Security) standards.

Payments made by the Client will only be considered final after SARAH LAVOINE SAS has actually collected the amounts due.

Any Sale carried out by the Seller is subject to invoicing in the Client's name by SARAH LAVOINE SAS.

11 - ORDER CONFIRMATION

Upon receipt of the Order by SARAH LAVOINE SAS, the Client will receive a confirmation by email.

This confirmation will summarize the Products ordered, their quantities, unit Prices, the Total Order Price, the payment method, the chosen Delivery method, the Delivery location, and the estimated Delivery time.

The Client must carefully check the information indicated on the confirmation received in order to inform the Seller as soon as possible of any error to be corrected at the following email address: serviceclient@maisonsarahlavoine.com.

As such, the Client is invited to check that communications sent by the Seller are not in their spam folder.

In the absence of receiving confirmation, the Client is invited to contact customer service at the following email address: serviceclient@maisonsarahlavoine.com or by phone at +33 1 89 71 98 56 .

12 - ORDER DELIVERY

12.1 - DELIVERY COSTS

Delivery Costs are calculated at the time of Order validation.

The Client is invited to consult the Seller's price list for more information.

As part of its commercial operations, SARAH LAVOINE SAS may offer Delivery Costs *(in mainland France, excluding hoist service or custom-made items) according to the conditions specified on the Site.

12.2 - DELIVERY TERRITORY

Orders placed on the Site can be delivered in France and within the European Union.

If the territory selected at the time of the Order is outside the European Union, the Client is invited to contact customer service at the following email address: serviceclient@maisonsarahlavoine.com, for a quote to be provided.

De-tax and customs services remain the responsibility of the Client.

Deliveries are made according to the delivery address indicated at the time of the Order and according to the chosen delivery service in accordance with the price list.

12.3 - DELIVERY TIMES

Small and medium-sized Products are shipped by Chronopost for France, UPS for relay points in France, UPS and Géodis for international, within 3 to 5 days after Order confirmation, subject to Product availability, excluding exceptions specified on the Site. The courier delivery service, valid only in Paris, is carried out within 3 hours for any order placed between 8 a.m. and 2 p.m. Beyond that, courier delivery is carried out the next day.

Larger Products will be sent by our specialized furniture carriers within a period varying from 5 to 10 working days depending on the product's stock availability and the delivery address, and can extend to 4 to 10 weeks depending on the information on the Product sheet, especially in the case of custom-made products.

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The aforementioned deadlines may be extended during commercial operations or peak periods. In such a case, the Client will be informed of the modified Delivery times.

If the Basket contains several Products with different availability dates, several shipments may be planned.

If one or more Products are no longer available, without this being indicated in the Product sheet, the Client is informed by email or by telephone, and the Seller will proceed to refund the Products concerned by crediting the card used for the payment of the Order with the corresponding Price amount.

12.4 – SHIPPING AND DELIVERY TRACKING

As soon as their Order is shipped, the Client receives delivery information and a tracking number by email.

For any furniture Order, delivery tracking is handled by the transport provider.

Delivery is made by handing over the package to the Client.

The Client undertakes to provide complete and accurate information for the proper execution of the Delivery.

Client's responsibility regarding access conditions:

It is the Client's responsibility to ensure, before validating their Order, that the dimensions of the ordered Products are compatible with the access conditions to the delivery location (stairs, elevators, corridors, doors, etc.).

In case of impossibility of delivery due to an unnotified accessibility defect, SARAH LAVOINE SAS reserves the right to invoice the Client for all additional costs incurred, including delivery charges, return of Products and, if applicable, costs related to the rental of a hoist or any specific logistical service made necessary.

12.5 - RECEIPT - RESERVATIONS

Assuming the risks associated with transport, SARAH LAVOINE SAS undertakes to deliver the Products ordered by the Client in a closed, resistant packaging, appropriate to the content and transport requirements.

Upon receipt of the Order, the Client is required to check that the packaging is intact and not damaged.

Any Product damaged or lost during transport will be replaced after validation by the Seller. The transport guarantee is only valid if the Client or their Recipient has signed the delivery note or transport receipt presented by the carrier on which they will have taken care to make precise, dated and signed handwritten reservations. By affixing their signature to the delivery note or transport receipt, without making any reservation, the Client, or their Recipient, acknowledges that their package has not been damaged during transport.

In case of dispute, the original packaging must be kept until the dispute is resolved. SARAH LAVOINE SAS invites the Client or their Recipient to inform customer service by email at serviceclient@maisonsarahlavoine.com within a maximum of 72 hours from delivery.

Any claim made after this period will be rejected, and SARAH LAVOINE SAS will be released from all liability.

In the event of receiving broken or damaged Products upon Delivery, the Client will have the possibility to obtain, after validation by the Seller, the replacement of the broken or damaged Products.

Any other anomaly concerning the Delivery must imperatively be notified, within 72 hours after receipt, to the Seller's customer service at the following email address: serviceclient@maisonsarahlavoine.com telephone: +33 1 89 71 98 56 . The notification must include photographic evidence of the anomaly observed.

Any claim made after this deadline, and/or incomplete, will be rejected, and SARAH LAVOINE SAS will be released from all liability.

13 - TRANSFER OF RISKS - TRANSFER OF OWNERSHIP

SARAH LAVOINE SAS bears the risks of transport up to the Delivery location indicated by the Client.

From the receipt of the Products, the Client assumes the risks relating to the ordered Products.

SARAH LAVOINE SAS reserves a right of ownership over the Products ordered by the Client until full payment of the Price, regardless of the transfer of risks.

14 - RIGHT OF WITHDRAWAL

14.1 – EXERCISE OF THE RIGHT OF WITHDRAWAL

Any Order placed with SARAH LAVOINE SAS on the Site constitutes the formation of a distance sales contract between SARAH LAVOINE SAS and the Client.

In accordance with the provisions of the Consumer Code, the Client, as a consumer, has a withdrawal period of fourteen (14) days to exercise their right of withdrawal with SARAH LAVOINE SAS, and to cancel their Order without having to give reasons or pay a penalty, for reimbursement purposes.

If it is a sales contract (sale of goods or provision of services including the delivery of goods), the starting point of the withdrawal period runs from the receipt of the goods by the consumer or a third party, other than the carrier, designated by them.

If it is a service contract, the starting point of the withdrawal period runs from the conclusion of the contract.

When the fourteen (14) day period expires on a Saturday, Sunday, or public holiday, it is extended until the next working day.

The right of withdrawal can be exercised using the standard withdrawal form annexed to these General Terms and Conditions of Sale, or any other unambiguous statement expressing the will to withdraw and mentioning the order concerned, sent by registered mail with acknowledgment of receipt to SARAH LAVOINE SAS, 16 rue Gaillon, 75002 PARIS, or by email with acknowledgment of receipt to serviceclient@maisonsarahlavoine.com.

The reimbursement of the amounts actually paid by the Client will be made within fourteen (14) days from the receipt by SARAH LAVOINE SAS of the Client's withdrawal request.

The reimbursement date may be deferred until the return of the ordered Products in their original condition, or until the Client has provided proof of reshipment of the Products subject to the right of withdrawal.

The costs incurred for the return of the Products will be borne by SARAH LAVOINE SAS, who will provide the Client with a return label.

The exercise of the right of withdrawal on a gift card is only valid if the gift card has not been used.

14.2 - EXCLUSION OF THE RIGHT OF WITHDRAWAL FOR PERSONALIZED GOODS

The Client is informed that the right of withdrawal cannot be exercised for contracts for the supply of goods manufactured according to the consumer's specifications or clearly personalized (custom-made Products).

15 - RETURNS - EXCHANGES

In addition to the existence of the legal withdrawal period, the Client has a period of fourteen (14) days from the date of receipt of their Order to inform SARAH LAVOINE SAS of their intention to return the Product and the reason for the return.

When the fourteen (14) day period expires on a Saturday, Sunday, or public holiday, it is extended until the next working day.

Any declaration of return or refund made after the deadline cannot be taken into account and accepted by the Seller.

The return of the Product(s) must be made in their original, intact packaging, accompanied by all possible accessories and documentation, in perfect re-saleable condition, with the indication of the order number to which the Products relate.

The Product must be returned in packaging provided for this purpose, which does not allow identification of the Product (postal package, bubble envelope, kraft paper, ...) and protects the returned Product.

Any damaged, incomplete, missing Product or whose original packaging has been deteriorated will not be refunded or exchanged and will be reshipped to the Client. SARAH LAVOINE SAS recommends that the Client return their Products with a recommendation or additional insurance guaranteeing, if necessary, compensation for the Products up to their real market value in case of spoliation or loss of the package(s).

Return costs* are covered by SARAH LAVOINE SAS, which will provide the Client with a return label to download from their Client Account.

*During discount periods (sales, archives), return costs, for discounted or non-discounted products, are the responsibility of the customer. SARAH LAVOINE SAS will provide the Client with a return label.

The shipping costs of the Order will be fully refunded, subject to the full return of the Products.

Returns from abroad will be at the Client's expense. Returns must be sent to RAJ SERVICES - Maison Sarah Lavoine return service, 57 Rue Charles Delescluze Lot 37 - 93170 BAGNOLET.

During commercial operations, returns are at the Client's expense. Returns must be sent to RAJ SERVICES - Maison Sarah Lavoine return service, 57 Rue Charles Delescluze Lot 37 - 93170 BAGNOLET.

Returned Products may be exchanged or lead to a refund, at the Client's choice.

Custom-made and pre-ordered Products cannot be returned or exchanged.

16 - LEGAL GUARANTEES

The Client benefits from the guarantee against hidden defects on movable tangible goods, except in cases of exemption envisaged by law, as provided for by the provisions of articles 1641 et seq. of the Civil Code, and the guarantee of conformity, as provided for in articles L.217-1 et seq. of the Consumer Code.

The consumer has a period of two years from the delivery of the goods to obtain the implementation of the legal guarantee of conformity in the event of a lack of conformity. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date of its appearance.

When the sales contract for the goods provides for the continuous supply of digital content or a digital service for a period exceeding two years, the legal guarantee applies to this digital content or digital service throughout the entire planned supply period. During this period, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or digital service and not the date of its appearance.

The legal guarantee of conformity implies an obligation for the professional, where applicable, to provide all necessary updates to maintain the conformity of the goods.

The legal guarantee of conformity gives the consumer the right to repair or replacement of the goods within thirty days of their request, free of charge and without major inconvenience to them.

If the goods are repaired under the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee.

If the consumer requests repair of the goods, but the seller imposes replacement, the legal guarantee of conformity is renewed for a period of two years from the date of replacement of the goods.

The consumer may obtain a price reduction by keeping the goods or terminate the contract by obtaining a full refund upon return of the goods, if:

1° The professional refuses to repair or replace the goods;

2° The repair or replacement of the goods occurs after a period of thirty days;

3° The repair or replacement of the goods causes a major inconvenience to the consumer, particularly when the consumer permanently bears the costs of taking back or removing the non-conforming goods, or if they bear the costs of installing the repaired or replacement goods;

4° The non-conformity of the goods persists despite the seller's unsuccessful attempt to bring them into conformity.

The consumer also has the right to a reduction in the price of the goods or to the termination of the contract when the lack of conformity is so serious that it justifies an immediate price reduction or contract termination. The consumer is then not obliged to request repair or replacement of the goods beforehand.

The consumer does not have the right to terminate the sale if the lack of conformity is minor.

Any period during which the goods are immobilised for repair or replacement suspends the guarantee that remained to run until the delivery of the goods in working order.

The rights mentioned above result from the application of articles L. 217-1 to L. 217-32 of the Consumer Code.

The seller who maliciously obstructs the implementation of the legal guarantee of conformity is liable to a civil fine of a maximum of 300,000 euros, which can be increased to 10% of the average annual turnover (article L. 241-5 of the Consumer Code).

The consumer also benefits from the legal guarantee against hidden defects in application of articles 1641 to 1649 of the Civil Code, for a period of two years from the discovery of the defect. This guarantee gives the right to a price reduction if the goods are kept or to a full refund upon return of the goods.

The applicable provisions of the Consumer Code are set out below:

 Article L.217-3 of the Consumer Code

 The seller delivers goods that conform to the contract and to the criteria set out in article L. 217-5.

They are liable for any lack of conformity existing at the time of delivery of the goods within the meaning of article L. 216-1, which appears within two years of such delivery.

 In the case of a contract for the sale of goods incorporating digital elements:

 1° When the contract provides for the continuous supply of digital content or a digital service for a period of two years or less, or when the contract does not determine the duration of the supply, the seller is liable for any lack of conformity of this digital content or digital service that appears within two years of the delivery of the goods;

 2° When the contract provides for the continuous supply of digital content or a digital service for a period exceeding two years, the seller is liable for any lack of conformity of this digital content or digital service that appears during the period during which it is supplied under the contract.

 For such goods, the applicable period does not deprive the consumer of their right to updates in accordance with the provisions of article L. 217-19.

 The seller is also liable, during the same periods, for any lack of conformity resulting from the packaging, installation instructions, or installation when this was part of the contract or was carried out under their responsibility, or when the incorrect installation, carried out by the consumer as provided for in the contract, is due to shortcomings or errors in the installation instructions provided by the seller.

This guarantee period applies without prejudice to articles 2224 et seq. of the Civil Code. The starting point of the limitation period for the consumer's action is the day the consumer becomes aware of the lack of conformity.

 Article L.217-4 of the Consumer Code

 The goods conform to the contract if they meet, in particular, the following criteria, where applicable:

 1° They correspond to the description, type, quantity, and quality, particularly regarding functionality, compatibility, interoperability, or any other characteristics provided for in the contract;

 2° They are fit for any special purpose sought by the consumer, brought to the attention of the seller at the latest at the time of the conclusion of the contract and which the latter has accepted;

 3° They are delivered with all accessories and installation instructions, to be provided in accordance with the contract;

 4° They are updated in accordance with the contract.

 Article L.217-5 of the Consumer Code

 I.- In addition to the contractual conformity criteria, the goods conform if they meet the following criteria:

 1° They are fit for the use ordinarily expected of goods of the same type, taking into account, where applicable, any provision of European Union law and national law as well as any technical standards or, in the absence of such technical standards, specific codes of conduct applicable to the sector concerned;

 2° Where applicable, they possess the qualities that the seller presented to the consumer in the form of a sample or model, before the conclusion of the contract;

 3° Where applicable, the digital elements they contain are supplied in the most recent version available at the time of the conclusion of the contract, unless the parties agree otherwise;

 4° Where applicable, they are delivered with all accessories, including packaging, and installation instructions that the consumer can legitimately expect;

 5° Where applicable, they are supplied with the updates that the consumer can legitimately expect, in accordance with the provisions of article L. 217-19;

 6° They correspond to the quantity, quality, and other characteristics, including in terms of durability, functionality, compatibility, and safety, that the consumer can legitimately expect for goods of the same type, taking into account the nature of the goods as well as public statements made by the seller, by any person upstream in the chain of transactions, or by a person acting on their behalf, including in advertising or on labelling.

1. -However, the seller is not bound by any public statements mentioned in the preceding paragraph if they demonstrate:

 1° That they were unaware of them and could not legitimately have been aware of them;

 2° That, at the time of the conclusion of the contract, the public statements had been rectified under conditions comparable to the initial statements; or

 3° That the public statements could not have influenced the decision to purchase.

 III. -The consumer cannot contest conformity by invoking a defect concerning one or more specific characteristics of the goods, of which they were specifically informed that they deviated from the conformity criteria set out in this article, a deviation to which they expressly and separately consented at the time of the conclusion of the contract.

The applicable provisions of the Civil Code are set out below:

 Article 1641 of the Civil Code

 The seller is bound by the warranty against hidden defects of the thing sold which render it unfit for the use for which it was intended, or which so diminish that use that the buyer would not have acquired it, or would have given a lesser price for it, had they known of them.

 Article 1643 of the Civil Code

They are liable for hidden defects, even if they were unaware of them, unless, in that case, they stipulated that they would not be bound by any warranty.

 Article 1644 of the Civil Code

In the case of articles 1641 and 1643, the buyer has the choice of returning the thing and having the price refunded, or keeping the thing and having a part of the price refunded.

Article 1648 paragraph 1 of the Civil Code

The action resulting from redhibitory defects must be brought by the buyer within 2 years from the discovery of the defect.

17 - IMPLEMENTATION OF GUARANTEES

The implementation of guarantees must be subject to a request made by email, telephone, or message to customer service.

Customer service can be reached by email at serviceclient@maisonsarahlavoine.com, by telephone at +33 1 89 71 98 56 or by WhatsApp at +33 (0)1.86.47.63.55.

The claim must be justified and accompanied by proof of the damage suffered (photographs, invoice, ...). The Client must also indicate whether they wish for the Product to be replaced or refunded.

Claims or disputes will always be received with careful consideration by the Seller, good faith always being presumed in the one who takes the trouble to present the dispute.

18 - EXCLUSIONS OF WARRANTIES

Any warranty is excluded in case of normal wear and tear of the Product.

The warranty does not cover wear and tear or damage to materials and surfaces, particularly due to incorrect maintenance, or poor maintenance of materials or lack of maintenance.

The warranty cannot apply if the Products have been used abnormally, or have been used under conditions different from those for which they were manufactured, particularly in case of non-compliance with the conditions prescribed in the user manual, maintenance guide, and technical sheet of the Product.

It also does not apply in cases of deterioration or accident resulting from impact, fall, negligence, lack of supervision, force majeure, or in case of transformation of the Product.

19 - INTELLECTUAL PROPERTY

All elements reproduced or used on the Site (logos, photos, texts, etc.) are protected by current intellectual property laws.

Unless otherwise stated, these elements are the full and exclusive property of SARAH LAVOINE SAS.

Access to the Site does not constitute recognition of rights and does not confer any intellectual property right relating to the elements of the Site, which remain the exclusive property of SARAH LAVOINE SAS.

In case of reproduction, representation, adaptation, or use of the Site or its elements, in whole or in part, and in any form whatsoever, without prior and express authorization from SARAH LAVOINE SAS, the infringing internet user may incur civil and criminal liability.

20 - PERSONAL DATA PROTECTION

As data controller, SARAH LAVOINE SAS implements personal data processing within the framework of its activity.

In accordance with the General Data Protection Regulation (EU) 2016/679 of April 27, 2016, and the amended French Data Protection Act n° 78-17 of January 6, 1978 in its current version, SARAH LAVOINE SAS undertakes to ensure that the data processing carried out complies with the regulations.

The personal data transmitted to SARAH LAVOINE SAS by the Client are processed and may be used for the management and execution of Sales, Client Orders, and after-sales service.

Data collection is limited to information strictly necessary for the accomplishment of the aforementioned purposes. Only adequate, necessary, and relevant information may be processed by SARAH LAVOINE SAS.

SARAH LAVOINE SAS also undertakes not to communicate the collected information to third parties other than its commercial partners and any subcontractors responsible for carrying out the purposes it determines.

Personal data will be kept for the time necessary to achieve the stated objectives.

In accordance with the regulations in force, any Client proving their identity may exercise their right of access, interrogation, limitation, modification, rectification, portability, and their right to be forgotten and/or deletion concerning all data concerning them.

The Client also has a right to object to the processing of personal data, as well as a right to object to these data being used for commercial prospecting purposes. As such, the Client has the possibility to register for free on a telephone canvassing opposition list BLOCTEL (www.bloctel.gouv.fr) so as not to be telephoned by a professional with whom they do not have an ongoing contractual relationship. Any consumer has the possibility to register for free on this list on the website https://www.bloctel.gouv.fr/.

To exercise all the aforementioned rights, the person concerned must send their request, proving their identity, by registered letter with acknowledgment of receipt to SARAH LAVOINE SAS, 16 rue Gaillon, 75002 PARIS, or by email with acknowledgment of receipt to serviceclient@maisonsarahlavoine.com.

SARAH LAVOINE SAS ensures the security and confidentiality of personal data by implementing enhanced data protection through the use of physical and logical security measures.

It undertakes to notify any personal data breach to the CNIL and to the data subjects in the event of a high risk to their rights and freedoms.

The Client may lodge a complaint with the supervisory authority if any of their rights are violated: CNIL, 3 place de Fontenoy, 75007 Paris, Tel: 01 53 73 22 22 - Fax: 01 53 73 22 00.

21 - FORCE MAJEURE

The Parties cannot be held responsible if the non-performance or delay in the performance of any of their obligations, as described in these General Terms and Conditions of Sale, results from a case of force majeure as defined in Article 1218 of the Civil Code.

The Party observing the event must inform the other Party without delay of the impossibility of performing its Service, and justify it to the latter.

The performance of the obligation will be suspended for the entire duration of the force majeure if it is temporary and does not exceed a period of two (2) months.

The suspension of obligations can under no circumstances be a cause of liability for non-performance of the obligation in question, nor lead to the payment of damages or late penalties.

As soon as the cause of suspension disappears, the Parties will make every effort to resume the normal performance of their contractual obligations as quickly as possible.

If the impediment is permanent or exceeds a period of two (2) months, the Sale will be automatically terminated, without right to compensation for either party, unless the Parties agree, where applicable, on the terms for continuing their relationship.

22 - INVALIDITY AND INDEPENDENCE OF CLAUSES

If one or more provisions of these General Terms and Conditions of Sale were to be considered invalid or declared as such in application of the law or a court decision having the force of res judicata, this invalidity would not entail the invalidity of the other provisions which will remain in force.

In case of cancellation of one of the stipulations of these General Terms and Conditions of Sale, the Parties will endeavor to negotiate an economically equivalent clause.

23 - APPLICABLE LAW - DISPUTES - CONSUMER MEDIATOR

These General Terms and Conditions of Sale are governed by French law.

They are written in French. In the event that they are translated into one or more foreign languages, only the French text shall be authentic in case of dispute.

In case of a dispute relating to the validity, interpretation, execution or non-execution of the Contract, the Parties will endeavor to resolve it amicably.

Any request must be sent to SARAH LAVOINE SAS by registered letter with acknowledgment of receipt.

In the absence of an amicable agreement, or in the absence of a response from SARAH LAVOINE SAS within a reasonable period, the consumer Client will have the possibility to refer the matter free of charge, within one year from the complaint made to SARAH LAVOINE SAS, and if a disagreement persists, to the consumer mediator at the following contact details:

The Client is also informed that they can use the Online Dispute Resolution (ODR) platform:

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=FR

In the absence of an amicable agreement, the dispute will be submitted to the courts according to the rules of jurisdiction in force.

24 - DURATION

These General Terms and Conditions of Sale apply for the entire duration that Products and Services offered by SARAH LAVOINE SAS, owner of the domain name www.maisonsarahlavoine.com, are available online.

25 - ENTIRETY

These General Terms and Conditions of Sale express the entirety of the Parties' obligations. In this sense, the Client accepts in advance and without reservation all the provisions provided for in these General Terms and Conditions of Sale. In case of disagreement with the terms and conditions of the General Terms and Conditions of Sale, the Client must not use the Website.

26 - ACCESSIBILITY OF THE GENERAL TERMS AND CONDITIONS OF SALE

Any internet user can consult these General Terms and Conditions of Sale on the Site.

They are continuously accessible by clicking on the hyperlink at the bottom of each page of the Site.

27 - MODIFICATIONS

As the General Terms and Conditions of Sale may be subject to modifications, the applicable conditions are those in force on the Site on the date the Order is placed.

Any new version of the General Terms and Conditions of Sale will replace the previous version and will be enforceable against the Client as soon as it is posted online on the Site for any new Order.

28 - SARAH LAVOINE SAS CONTACT DETAILS

SARAH LAVOINE SAS can be reached at the following contact details:

By postal mail :	By email :
SARAH LAVOINE SAS 16 rue Gaillon 75002 PARIS	serviceclient@maisonsarahlavoine.com	By WhatsApp:  +33 (0)1.86.47.63.55 By Phone:  +33 1 89 71 98 56

STANDARD WITHDRAWAL FORM

To SARAH LAVOINE SAS, 16 rue Gaillon, 75002 PARIS, serviceclient@maisonsarahlavoine.com.

I hereby declare that I am withdrawing from the order described below:

Order placed on: __________________________

Order number: ____________________

Delivery on: __________________________

Consumer's first and last name: __________________________

Consumer's postal address: __________________________

Consumer's email: __________________________

Date: __________________________

Consumer's signature (for paper submission only)