frequently asked Questions

My product has a defect, what is the return policy?

If, despite all our quality controls, your part should present a small defect, we invite you to contact our Customer Service by telephone at +33 1 89 71 98 56 or to the email address serviceclient@maisonsarahlavoine.com

Don't forget to attach photos of your defective part to your message! This will help us to offer you the best solution possible.

How do I get my return label?

Once your return request has been made on the following link: https://maisonsarahlavoine.com/a/return you will receive your return label by email.

We do not provide a label for returns from abroad or during our Archives sales, Clearance sales and promotional periods.

How to return your online purchase?

You have 14 days from receipt of your order to return your package to us in its original packaging. When the 14-day period expires on a Saturday, Sunday or public holiday, it is extended until the first following working day. 

Extended Return Period

• For any order placed between November 15 and December 20 on the site or in store, customers benefit from an extended period for returns. Product returns will be accepted until January 6 inclusive.

To receive a return form and prepaid label, go to this link: https://maisonsarahlavoine.com/a/return

We do not provide a label for returns from overseas or during our Archive sales and promotional periods.

Maison Sarah Lavoine recommends that the Customer who wishes to exercise their right of withdrawal informs Customer Service by email at serviceclient@maisonsarahlavoine.com.

How to return your purchase in store?

You have a maximum period of 14 days to return your order to the store where you made the purchase.

Please note: For products purchased online, you cannot return them to the store. Only an exchange in store is possible.

How do I get a refund for my order?

Only new, unworn and unsoiled products will be refunded to you no later than 14 days after receipt of your package by our warehouse, via the payment method chosen for the order.

How do I redeem my order online?

If you wish to exchange an item, we first invite you to return it to us within 14 days. Once your order has been received, we undertake to reimburse it. Therefore, you can reorder on our site now with the part you want.

How do I exchange my order in store?

If you wish to exchange an item, you have 14 days to go to one of our stores to make an exchange.

How to return from abroad?

You have a maximum period of 14 days to return your order at your expense by declaring your return here: https://maisonsarahlavoine.com/a/return

Upon receipt of your return, we will reimburse your products.

I want to return my order but I am told the package is too heavy, what should I do?

If you wish to return a product from your order that is too large, we invite you to contact our customer service by email: serviceclient@maisonsarahlavoine.com. or by telephone at +33 1 89 71 98 56 .

How and where can I use my assets?

If you have a credit, you can spend it on the site or in stores. To use your credit on the site, please contact our customer service by email at serviceclient@maisonsarahlavoine.com or by telephone at +33 1 89 71 98 56 . Credits are valid for 6 months from the date of creation.