General Conditions of Sale for Stores
PREAMBLE
SARAH LAVOINE SAS, simplified joint stock company with share capital of 86,158 Euros, registered in the Paris Trade and Companies Register under number 507 947 778 - Intracommunity VAT no. FR21507947778 - having its head office at 16 rue Gaillon, 75002 PARIS, specializes in the trade of furniture, decoration, and ready-to-wear.
As such, it offers its Products for sale in its Stores.
The purpose of these General Conditions of Sale is to define the rights and obligations of the Parties in the context of the Sale of Products by the Seller.
They are applicable to all Sales made within the Store between the Seller and the Customer.
These General Conditions of Sale are displayed in the Store and made available for the Customer's information upon simple request.
The Customer declares to have read these General Conditions of Sale and to have accepted them before their Purchase.
These General Conditions of Sale will prevail over any other version or other contradictory documents and conditions.
1 - DEFINITIONS
For the proper understanding of these General Conditions of Sale, the terms below, starting with a capital letter, whether in the singular or plural, will have the following meaning:
- « Purchase » designates the acquisition by the Customer of one or more Products offered for sale in the Store by the Seller in return for payment of the Price.
- « Customer » means any individual customer making a Purchase within the meaning of these General Conditions of Sale, with a view to acquiring the Products offered for Sale by the Seller for their personal needs.
- « Order » means any order for a Product, not available in physical stock in the Store, placed by the Seller for the benefit of a Customer.
- « General Conditions of Sale » designates these general conditions of sale, which govern Purchases made by Customers in Maison Sarah Lavoine Stores.
- « Corners Department Stores » designates the sales areas dedicated to SARAH LAVOINE SAS Products within multi-brand Department Stores, the list of which appears at the end of these General Conditions of Sale.
- « Delivery costs » corresponds to the processing, shipping, transport and delivery costs charged to the Customer in order to deliver the Product(s) to the indicated Delivery location, which would not be taken away on the day of Purchase.
- « Stores » /« Boutiques Maison Sarah Lavoine » designates the physical points of sale of Maison Sarah Lavoine, exclusively dedicated to the sale of SARAH LAVOINE SAS Products, the list of which appears at the end of these General Conditions of Sale.
- « Delivery » means the delivery of the Products to the Customer, or to any other person designated by him, wishing to be delivered.
- « Parts » designates the parties linked to the Sales contract, namely, SARAH LAVOINE SAS and the Customer.
- « Price » designates the cost of the Products offered for sale by SARAH LAVOINE SAS.
- « Products » designates the items offered for sale by SARAH LAVOINE SAS.
- « Seller » / « SARAH LAVOINE SAS » designates the company SARAH LAVOINE SAS, as identified at the top of these General Conditions of Sale, seller of the Products.
- « Sale » designates the sales contract concluded between SARAH LAVOINE SAS and the Customer for any purchase of Product within the meaning of these General Conditions of Sale.
2 - PRE-CONTRACTUAL INFORMATION
Prior to the Purchase, the Customer acknowledges having been informed by the Seller, in a readable and understandable manner, by means of the provision of these General Conditions of Sale and the display in the Store, on:
- The essential characteristics of the Products, the Customer being required to refer to the description of each Product in order to know its essential properties and particularities;
- The Price of the Products;
- Payment and Delivery terms;
- Information relating to the identity of the Seller and all of his contact details;
- Information relating to guarantees and the terms of their implementation;
- The possibility of using a consumer mediator, whose contact details appear in these General Conditions of Sale.
3 - IMMEDIATE PURCHASE IN STORE
Purchases are made by Customers directly in the Store, in physical sales.
Immediate Purchases are made at the cash register of the selling Store.
4 - PRODUCTS
All of the Seller's Products are presented for sale in the Store and/or in a catalog.
Certain Products can be custom-made at the Customer's request. For more information, the Customer is invited to contact the advisors present in the Store.
The Customer is informed that certain Products marketed by SARAH LAVOINE SAS may be made of fragile materials which require special attention. In any case, the Customer must refer to the maintenance manual and the technical data sheet of the Product when using the Products acquired from the Seller.
5 - GIFT CARD
It is possible for the Customer to purchase a gift card to use on the e-shop www.maisonsarahlavoine.com, and in Maison Sarah Lavoine stores (excluding Department Store corners).
Gift cards purchased in Boutiques Maison Sarah Lavoine or online on the Site can only be used in Boutiques Maison Sarah Lavoine or online on the Site, excluding Department Store Corners.
The amount of the gift card is free. The validity period of the gift card is one (1) year from the date of purchase.
The gift card can be used by its recipient as a one-time payment method.
No refund will be made if the entire amount credited to the gift card is not used.
Once the expiry date has been reached, the gift card will be deactivated.
6 - ORDERING PRODUCTS IN STORE
In the event of unavailability of a Product or specific request from the Customer, the Seller may place an Order for the Product.
The Sale will only be considered final after confirmation of the Order by the Seller, and after receipt of a deposit corresponding to 50% of the Price.
Custom-made Products require payment of a deposit of 100% of the Product Price.
It is the Customer's responsibility to verify the accuracy of the Order and to immediately report any errors to the Seller.
As soon as the ordered Product is available, the Customer will be notified by email of its availability in the Store or of Delivery.
Payment of the balance of the Price is made in the Store at the time of collection of the Product.
In the event of Delivery, the balance of the Price must first be paid in Store. As such, the Customer will receive an email inviting them to go to the Store to pay the balance. No Delivery can be made in the absence of payment of the Price.
No cancellation of Orders is possible for any Sale of Customized Products.
7 - PRICE
The Prices, including discounted prices, are indicated in Euros (€), excluding taxes (excl. VAT) and all taxes included (incl. tax) at the applicable VAT rate in force on the day of the Purchase.
Any change in the legal VAT rates will be reflected in the Price of the Products sold in Stores, on the date they come into force.
Prices displayed in Store are firm and final.
In the event of a Price reduction, the proposed offer will be valid until the indicated deadline of the promotional offer, and as long as the Reduced Price is displayed in the Store.
In such case, both the Original Price and the Reduced Price will be clearly displayed.
Concerning Products which are not collected by the Customer on the day of Purchase, the Prices do not include any processing, shipping, transport and Delivery costs, which are invoiced additionally, and calculated prior to the Purchase.
The Total Price of the Order corresponds to the Price of the Products selected by the Customer, to which are added the Delivery Costs, if applicable.
8 - PAYMENT TERMS
Payment for Purchases and Orders is made by VISA, MASTERCARD, PayPal, Alma, Stripe credit card, credit card, gift card or cash within the limit of the legal maximum authorized.
Payment by bank check is not accepted.
Any Sale made by the Seller is subject to invoicing by SARAH LAVOINE SAS.
9 - DELIVERY OF PRODUCTS TO THE CUSTOMER
Products subject to an Immediate Purchase are immediately taken by the Customer from the Seller's Store.
The Products subject to an Order will be delivered to the Store, from which the Customer can take them, as soon as they are available.
Where applicable, the Customer may benefit from a Delivery service for bulky Products upon prior presentation of a quote.
10 - DELIVERY OF ORDERS
10.1 - DELIVERY COSTS
Delivery costs are indicated to the Customer at the time of validation of the Order.
Delivery Costs are calculated according to the Products concerned, depending, in particular, on their size, their weight, the Delivery location desired by the Customer, and the Delivery terms (associated services).
10.2 - DELIVERY TERRITORY
Orders are deliverable in France, within the European Union and internationally.
Tax free and customs services remain the responsibility of the Customer.
Deliveries are made according to the delivery address indicated at the time of the Order and according to the delivery service chosen in accordance with the quote presented to the Customer.
10.3 - DELIVERY TIMES
The indicative Delivery time will be indicated on the Customer's Order confirmation.
This deadline may vary depending on the Products.
If the Order contains several Products with different availability dates, several shipments may be planned.
10.4 - DELIVERY
As soon as their Order is shipped, the Customer receives the delivery information and tracking number by email.
For any furniture Order, delivery monitoring is ensured by the transport provider.
The Customer undertakes to provide complete and truthful information with a view to the proper execution of the Delivery.
Delivery is made by handing over the Products to the Customer. As such, the Customer will be contacted by telephone to arrange a Delivery appointment.
In the event of an impediment to Delivery requiring rescheduling, SARAH LAVOINE SAS reserves the right to reschedule the Delivery at the Customer's expense.
10.5 - RECEIPT - RESERVES
Assuming the risks linked to transport, SARAH LAVOINE SAS undertakes to deliver the Products ordered by the Customer in closed, resistant packaging, appropriate to the content and transport requirements.
Upon receipt of the Order, the Customer is required to check that the packaging is intact and not damaged.
Any Product damaged or lost during transport will be replaced after validation by the Seller. The guarantee linked to transport is only valid if the Customer or his recipient has signed the delivery note or transport receipt presented by the carrier on which he has taken care to issue precise, dated and signed handwritten reservations. By affixing his signature on the delivery note or transport receipt, without making any reservations, the Customer, or his recipient, acknowledges that his package was not damaged during transport.
In the event of a dispute, the original packaging must be kept until the dispute is resolved. SARAH LAVOINE SAS invites the Customer to inform customer service by email at serviceclient@maisonsarahlavoine.com within a maximum period of 72 hours from delivery.
Any complaint made after this deadline will be rejected, and SARAH LAVOINE SAS will be released from all liability.
In the event of receipt of broken or damaged Products upon Delivery, the Customer will have the possibility of obtaining, after validation from the Seller, the replacement of the broken or damaged Products.
Any other anomaly concerning the Delivery must be notified, within 72 hours after receipt, to the Seller's customer service at the following email address: serviceclient@maisonsarahlavoine.com. The notification must include photographs supporting the anomaly observed.
Any complaint made after this deadline, and/or incomplete, will be rejected, and SARAH LAVOINE SAS will be released from all liability.
11 - TRANSFER OF OWNERSHIP – TRANSFER OF RISKS
The transfer of ownership of the Products and the risks of loss and deterioration relating thereto is carried out, at the expense of the Customer, upon conclusion of the Sale, and after full payment of the Price.
In the event of Delivery, SARAH LAVOINE SAS bears the risks of transport to the place of Delivery indicated by the Customer.
From the moment the Products are withdrawn, the Customer assumes the risks relating to said Products.
SARAH LAVOINE SAS reserves a right of ownership over the Products ordered by the Customer until full payment of the Price, where applicable, regardless of the transfer of risks.
12 – EXCHANGE – REFUND
Products purchased in Store may be subject to exchange. within 14 days and a credit note valid for 6 months.
The exchange request must be made within fourteen (14) days from the Sale upon presentation of proof of purchase.
Any return declaration made after the deadline cannot be taken into account and accepted by the Seller.
The return of the Product(s) is made in their original packaging, intact, accompanied by all possible accessories and documentation, in perfect condition for resale.
Any Product that is damaged, incomplete, or whose original packaging has been damaged will not be refunded or exchanged.
The Seller reserves the right to refuse the return of Products which do not comply with the return conditions imposed.
Once the returned Products have been verified, the Seller may proceed with the exchange with another Product, or issue a credit note with a validity period of six (6) months.
Products paid for using a gift card can only give rise to a non-refundable credit in the absence of an exchange.
Credits are made only to the Customer account at the origin of the Purchase.
Custom-made Products are neither returned nor exchanged.
13 - LEGAL GUARANTEES
The Customer benefits on tangible movable property, except in cases of exemptions envisaged by law, from the guarantee against hidden defects, provided for by the provisions of articles 1641 et seq. of the civil code, and from the guarantee of conformity, provided for in articles L.217-1 et seq. of the Consumer Code.
The consumer has a period of two years from delivery of the goods to obtain implementation of the legal guarantee of conformity in the event of a lack of conformity appearing. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date of its appearance.
When the contract of sale of the good provides for the supply of digital content or a digital service on a continuous basis for a period of more than two years, the legal guarantee is applicable to this digital content or this digital service throughout the planned supply period. During this period, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or the digital service and not the date of its appearance.
The legal guarantee of conformity entails an obligation for the professional, where applicable, to provide all updates necessary to maintain the conformity of the goods.
The legal guarantee of conformity gives the consumer the right to repair or replacement of the goods within thirty days of their request, free of charge and without major inconvenience for them.
If the item is repaired within the framework of the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee.
If the consumer requests repair of the good, but the seller requires replacement, the legal guarantee of conformity is renewed for a period of two years from the date of replacement of the good.
The consumer can obtain a reduction in the purchase price by keeping the goods or end the contract by being reimbursed in full against return of the goods, if:
1° The professional refuses to repair or replace the goods;
2° The repair or replacement of the goods takes place after a period of thirty days;
3° The repair or replacement of the good causes a major inconvenience for the consumer, in particular when the consumer definitively bears the costs of taking back or removing the non-compliant good, or if he bears the costs of installing the repaired or replacement good;
4° The non-compliance of the goods persists despite the seller's unsuccessful attempt to bring them into conformity.
The consumer also has the right to a reduction in the price of the good or to the termination of the contract when the lack of conformity is so serious that it justifies the reduction in the price or the termination of the contract being immediate. The consumer is then not required to request repair or replacement of the goods beforehand.
The consumer does not have the right to cancel the sale if the lack of conformity is minor.
Any period of immobilization of the good for its repair or replacement suspends the guarantee which remained to run until the delivery of the restored good.
The rights mentioned above result from the application of articles L. 217-1 to L. 217-32 of the Consumer Code.
The seller who obstructs the implementation of the legal guarantee of conformity in bad faith incurs a civil fine of a maximum amount of 300,000 euros, which can be increased to 10% of the average annual turnover (article L. 241-5 of the Consumer Code).
The consumer also benefits from the legal guarantee against hidden defects in application of articles 1641 to 1649 of the civil code, for a period of two years from the discovery of the defect. This guarantee gives the right to a price reduction if the item is kept or to a full refund against return of the item.
The applicable provisions of the Consumer Code are recalled below:
Article L.217-3 of the Consumer Code
The seller delivers goods that comply with the contract as well as the criteria set out in article L. 217-5.
He is responsible for defects in conformity existing at the time of delivery of the goods within the meaning of article L. 216-1, which appear within two years of delivery.
In the case of a contract for the sale of goods containing digital elements:
1° When the contract provides for the continuous supply of digital content or a digital service for a period of less than or equal to two years, or when the contract does not determine the duration of supply, the seller is liable for defects in conformity of this digital content or this digital service which appear within a period of two years from the delivery of the good;
2° When the contract provides for the continuous supply of digital content or a digital service for a period of more than two years, the seller is liable for any lack of conformity of this digital content or this digital service which appears during the period during which it is supplied under the contract.
For such goods, the applicable deadline does not deprive the consumer of his right to updates in accordance with the provisions of article L. 217-19.
The seller also responds, during the same periods, for defects in conformity resulting from the packaging, the assembly instructions, or the installation when this has been made his responsibility by the contract or has been carried out under his responsibility, or when the incorrect installation, carried out by the consumer as provided for in the contract, is due to gaps or errors in the installation instructions provided by the seller.
This warranty period applies without prejudice to articles 2224 et seq. of the civil code. The starting point for the prescription of the consumer's action is the day the latter becomes aware of the lack of conformity.
Article L.217-4 of the Consumer Code
The property complies with the contract if it meets, where applicable, the following criteria:
1° It corresponds to the description, type, quantity and quality, in particular with regard to functionality, compatibility, interoperability, or any other characteristics provided for in the contract;
2° It is suitable for any special use sought by the consumer, brought to the attention of the seller at the latest at the time of conclusion of the contract and which the latter has accepted;
3° It is delivered with all accessories and installation instructions, to be supplied in accordance with the contract;
4° It is updated in accordance with the contract.
Article.L217-5 of the Consumer Code
I.- In addition to the contract conformity criteria, the good is compliant if it meets the following criteria:
1° It is suitable for the use usually expected of a good of the same type, taking into account, where applicable, any provision of European Union law and national law as well as all technical standards or, in the absence of such technical standards, specific codes of conduct applicable to the sector concerned;
2° Where applicable, it has the qualities that the seller presented to the consumer in the form of a sample or model, before the conclusion of the contract;
3° Where applicable, the digital elements it contains are provided according to the most recent version available at the time of conclusion of the contract, unless the parties agree otherwise;
4° Where applicable, it is delivered with all accessories, including packaging, and installation instructions that the consumer can legitimately expect;
5° Where applicable, it is provided with the updates that the consumer can legitimately expect, in accordance with the provisions of article L. 217-19;
6° It corresponds to the quantity, quality and other characteristics, including in terms of durability, functionality, compatibility and safety, that the consumer can legitimately expect for goods of the same type, having regard to the nature of the good as well as public declarations made by the seller, by any person upstream in the chain of transactions, or by a person acting on their behalf, including in advertising or on labeling.
- -However, the seller is not bound by any public declarations mentioned in the preceding paragraph if he demonstrates:
1° That he did not know them and was not legitimately able to know them;
2° That at the time of the conclusion of the contract, the public declarations had been corrected under conditions comparable to the initial declarations; or
3° That the public statements could not have had any influence on the purchasing decision.
III. -The consumer cannot contest conformity by invoking a defect concerning one or more particular characteristics of the good, of which he was specifically informed that they deviated from the conformity criteria set out in this article, a deviation to which he expressly and separately consented when concluding the contract.
The applicable provisions of the civil code are recalled below:
Article 1641 of the civil code
The seller is bound by the guarantee for hidden defects in the thing sold which make it unfit for the use for which it is intended, or which reduce this use so much that the buyer would not have acquired it, or would have only given a lower price, if he had known about them.
Article 1643 of the civil code
He is liable for hidden defects, even if he is not aware of them, unless, in this case, he has stipulated that he will not be obliged to provide any guarantee.
Article 1644 of the civil code
In the case of articles 1641 and 1643, the buyer has the choice of returning the thing and having the price refunded, or keeping the thing and having part of the price refunded.
Article 1648 paragraph 1 of the civil code
Action resulting from redhibitory defects must be brought by the buyer within 2 years from the discovery of the defect.
14 - IMPLEMENTATION OF GUARANTEES
The implementation of the guarantees must be the subject of a request made by email, telephone or message to customer service.
Customer service can be reached by email at serviceclient@maisonsarahlavoine.com, by telephone at +33 (0)1.86.47.63.55 or WhatsApp at +33 (0)1.86.47.63.55.
The complaint must be motivated and accompanied by proof of the damage suffered (photographs, invoices, etc.). The Customer must also indicate whether he wishes the Product to be replaced or refunded.
Complaints or disputes will always be received with attentive kindness by the Seller, good faith always being presumed by the person who takes the trouble to present the dispute.
15 - EXCLUSIONS OF WARRANTIES
Any warranty is excluded in the event of normal wear and tear of the Product.
The warranty does not cover wear and damage to materials and surfaces, in particular due to maintenance error, or poor maintenance of materials or lack of maintenance.
The guarantee cannot apply if the Products have been subject to abnormal use, or have been used in conditions different from those for which they were manufactured, in particular in the event of non-compliance with the conditions prescribed in the instructions for use, the maintenance manual and the technical sheet of the Product.
It also does not apply to the case of deterioration or accident resulting from impact, fall, negligence, lack of supervision, force majeure or in the event of transformation of the Product.
16 - PROTECTION OF PERSONAL DATA
As data controller, SARAH LAVOINE SAS implements processing of personal data as part of its activity.
In accordance with the General Data Protection Regulation (EU) 2016/679 of April 27, 2016 and the Data Protection Act No. 78-17 of January 6, 1978 amended in its current version, SARAH LAVOINE SAS undertakes to ensure that the processing of data carried out complies with the regulations.
The personal data transmitted to SARAH LAVOINE SAS by the Customer are subject to processing and may be used for the management and execution of Sales, Customer Orders and after-sales service.
The collection of data is limited to the information strictly necessary to achieve the purposes set out above. Only adequate, necessary and relevant information may be processed by SARAH LAVOINE SAS.
SARAH LAVOINE SAS further undertakes not to communicate the information collected to third parties other than its commercial partners and possible subcontractors responsible for carrying out the purposes it determines.
Personal data will be kept for the time necessary to achieve the objectives pursued.
In accordance with current regulations, any Customer providing proof of identity may exercise their right of access, query, limitation, modification, rectification, portability and their right to be forgotten and/or deleted in relation to all data concerning them.
The Customer also has a right to object to the processing of personal data, as well as a right to object to this data being used for commercial prospecting purposes. As such, the Customer has the option of registering free of charge on a BLOCTEL telephone canvassing opposition list (www.bloctel.gouv.fr) in order to no longer be contacted by telephone by a professional with whom they do not have an ongoing contractual relationship. Any consumer can register for free on this list on the website https://www.bloctel.gouv.fr/.
To exercise all of the above-mentioned rights, the person concerned must send their request, providing proof of their identity, by registered mail with acknowledgment of receipt to SARAH LAVOINE SAS, 16 rue Gaillon, 75002 PARIS, or by email with acknowledgment of receipt to serviceclient@maisonsarahlavoine.com.
SARAH LAVOINE SAS ensures the security and confidentiality of personal data by implementing data protection reinforced by the use of physical and logical security means.
It undertakes to notify any violation of personal data to the CNIL and to the persons concerned in the event of a high risk to their rights and freedoms.
The Customer may lodge a complaint with the supervisory authority in the event that one of his rights is violated: CNIL, 3 place de Fontenoy, 75007 Paris, Tel: 01 53 73 22 22 - Fax: 01 53 73 22 00.
17 - FORCE MAJEURE
The Parties cannot be held responsible if the non-performance or delay in the performance of any of their obligations, as described in these General Conditions of Sale, results from a case of force majeure within the meaning of article 1218 of the civil code.
The Party noting the event must inform the other Party of the impossibility of performing its Service without delay, and justify this to the latter.
Performance of the obligation will be suspended for the entire duration of the force majeure if it is temporary and does not exceed a duration of two (2) months.
The suspension of obligations may in no case be a cause of liability for non-performance of the obligation in question, nor lead to the payment of damages or late penalties.
As soon as the cause for suspension disappears, the Parties will make every effort to resume the normal execution of their contractual obligations as quickly as possible.
If the impediment is definitive or exceeds a duration of two (2) months, the Sale will be canceled automatically, without right to compensation on either side, unless the Parties agree, where applicable, on the terms of continuation of their relations.
18 - NULLITY AND INDEPENDENCE OF CLAUSES
If one or more stipulations of these General Conditions of Sale were to be considered invalid or declared as such in application of the law or a court decision which has become final, this nullity would not result in the nullity of the other provisions which will remain in force.
In the event of cancellation of one of the stipulations of these General Conditions of Sale, the Parties will endeavor to negotiate an economically equivalent clause.
19 - APPLICABLE LAW - DISPUTES - CONSUMER MEDIATOR
These General Conditions of Sale are governed by French law.
They are written in French. In the event that they are translated into one or more foreign languages, only the French text will be authentic in the event of a dispute.
In the event of a dispute relating to the validity, interpretation, execution or non-execution of the Contract, the Parties will endeavor to resolve it amicably.
Any request must be sent to SARAH LAVOINE SAS by registered letter with acknowledgment of receipt.
In the absence of an amicable agreement, or in the absence of a response from SARAH LAVOINE SAS within a reasonable time, the consumer Customer will have the possibility of contacting the consumer mediator free of charge within one year from the complaint made to SARAH LAVOINE SAS, and if a disagreement persists, the consumer mediator at the following contact details:
The Customer is also informed that he can use the Online Dispute Resolution platform (RLL) Online Dispute Resolution Platform:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=FR
In the absence of an amicable agreement, the dispute will be submitted to the courts according to the rules of jurisdiction in force.
20 - DURATION
These General Conditions of Sale apply throughout the marketing period of the Products offered by SARAH LAVOINE SAS.
21 - INTEGRALITY
These General Conditions of Sale express the entirety of the obligations of the Parties.
In this sense, the Customer accepts in advance and without reservation all of the provisions provided for in these general conditions of Sale.
22 - ACCESSIBILITY OF GENERAL CONDITIONS OF SALE
Any Customer can have access to the General Conditions of Sale at any time, upon simple request in store.
23 - MODIFICATIONS
The General Conditions of Sale may be subject to modification, the applicable conditions are those in force on the day of Purchase.
Any new version of the General Conditions of Sale will replace the previous version and will be enforceable against the Customer for any new Purchase made in a Maison Sarah Lavoine Store.
24 - CONTACT DETAILS FOR SARAH LAVOINE SAS
SARAH LAVOINE SAS can be reached using the following contact details:
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By postal mail : |
By email : |
By telephone : |
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SARAH LAVOINE SAS 16 rue Gaillon 75002 PARIS |
+33 (0)1.86.47.63.55 By WhatsApp: +33 (0)1.86.47.63.55 |
25 – LIST OF POINTS OF SALE
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Boutiques Maison Sarah Lavoine |
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Victories 6 Place des Victoires 75002 Paris Monday to Saturday: 10:30 a.m. - 7 p.m. 01 40 13 75 75 victoires@maisonsarahlavoine.com |
Passy 25 rue de l’Annonciation 75016 Paris Monday to Saturday: 10:30 a.m. - 7 p.m. 01 86 90 11 50 passy@maisonsarahlavoine.com |
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Cafe Sarah 6 Place des Victoires 75002 Paris 01 40 13 75 75 |
Baccalaureate 28 Rue du Bac 75007 Paris Monday and Tuesday: 10:30 a.m. - 2 p.m. / 3 p.m. - 7 p.m. Wednesday to Saturday: 10:30 a.m. - 7 p.m. 01 42 86 00 35 bac@maisonsarahlavoine.com |
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Bordeaux 3 place des Quinconces 33000 Bordeaux 05 54 07 03 60 bordeaux@maisonsarahlavoine.com |
Biarritz 4 Avenue de l’Impératrice 64200 Biarritz 05 64 11 58 81 biarritz@maisonsarahlavoine.com |
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Lyon 31 rue Auguste Comte 69002 Lyon 04 28 70 77 10 lyon@maisonsarahlavoine.com |
Aix-en-Provence 65 Mirabeau courses 13100 Aix-en-Provence 04 12 04 51 25 aix@maisonsarahlavoine.com |
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Corners Department Stores |
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Spring - Parly 2 2 Avenue Charles de Gaulle 78150 Le Chesnay-Rocquencourt 01 80 80 48 21 printempsparly@maisonsarahlavoine.com |
Spring - Deauville 104 Rue Eugène Colas 14800 Deauville 02 14 67 41 00 printempsdeauville@maisonsarahlavoine.com |
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Galeries Lafayette - Annecy 25, avenue du Parmelan 74000 Annecy
glannecy@maisonsarahlavoine.com |
BHV Marais - Paris 52 Rue de Rivoli 75004 Paris 01 74 25 45 34 marais@maisonsarahlavoine.com |
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Cheap Left Bank - Paris 24 rue de Sèvres 75007 Paris 01 86 70 01 97 lebonmarche@maisonsarahlavoine.com |
Spring of the House - Paris 61 Rue de Caumartin 75009 Paris 01 42 82 45 21 printemps@maisonsarahlavoine.com |
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Nancy Spring 2 Avenue Foch
03 72 47 23 67 printempsnancy@maisonsarahlavoine.com |
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26 - MATERIAL AND MAINTENANCE
POWDER COATED STEEL
Products:
Double-Jeu Chair (classic velvet)
Tokyo Collection (furniture and lighting)
Gégé Collection
Vadim wall light
Description:
Powder-coated steel combines aesthetics and performance thanks to a dry finishing process, recognized for its strength and durability. This material is covered with a pigmented and resinous powder, applied electrostatically, then baked at 200°C. This treatment allows the powder to polymerize and form a smooth, uniform and particularly resistant protective layer.
This treatment has both a protective and decorative function: the color allows the powder-coated steel to interact with any style and any environment.
Slight welding marks may appear as manufacturing marks.
Maintenance:
To preserve the beauty of powder-coated steel, routine cleaning of painted steel is carried out with a soft cloth, to remove dust, or with a damp cloth, to remove any marks.
In the event of a stain, an emulsion of water and neutral soap is sufficient. For stubborn dirt, we recommend the use of non-aggressive, non-abrasive degreasers or silicone-free synthetic oil-based lubricants.
Caution:
The painted surface is more susceptible to accidental scratches, therefore we advise you to pay the greatest attention to contact with angular or pointed objects such as rings, buckles, studs, keys, buttons and tableware.
ALUMINUM
Products: Oscar Collection
Description:
Aluminum is a strong, recyclable and flexible metal, but above all it is very light; all these characteristics make it the ideal material for all furnishing elements that require both strength and lightness.
Maintenance:
To remove dust and fingerprints from aluminum surfaces, we suggest using a clean, dry or slightly damp cloth.
Caution:
An emulsion of water and neutral soap is sufficient to remove stains. In case of greasy stains, we recommend dampening a clean cloth with water and a window cleaner or neutral detergent, taking care to rinse well.
LACQUERED WOOD
Products:
Essence Collection
Balance Collection
Description:
Lacquer is a high-end finish, obtained by the application of several layers of paint and varnish, carefully sanded and polished between each step.
Glossy lacquer: reflects light, brings depth and shine, mirror effect. It highlights the precious and refined side of the pieces.
Matte lacquer: visually softer, it diffuses light subtly and highlights the purity of lines and volumes.
Maintenance:
Glossy lacquer: Dust regularly with a soft, lint-free cloth (microfiber). Clean occasionally with a very slightly damp cloth then dry immediately. Gentle polishing can bring back the shine.
Matte lacquer: Dust gently with a dry cloth. If there are any marks, use a slightly damp cloth without rubbing. As the matte finish is more sensitive to marks, dry immediately.
Caution:
Sensitive surface: whether matte or glossy, lacquer is subject to scratches, friction and impacts.
Liquids: avoid prolonged contact with water, alcohol or acidic liquids.
Heat & light: do not expose directly to heat sources or intense sunlight, which can tarnish or crack the lacquer.
Prohibited products: never use solvents, detergents, abrasive cleaners or rough sponges.
Differences between finishes:
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Glossy: more radiant but more sensitive to fingerprints and micro-scratches.
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Matte: more discreet but more prone to halo marks if moisture is not wiped away quickly.
LACQUER
Products:
Basil tray
Sicilia Platter
Oscar Collection
Esmée boxes
Description:
Vietnamese lacquer comes from ancestral artisanal know-how, passed down for generations. Made from lacquered tree sap and applied in several successive layers, it is then sanded and polished by hand to obtain a smooth, deep and luminous finish.
Unique shine: the surface reflects light with intensity and brings a precious dimension to objects.
Artisanal singularity: each piece is unique, the tiny variations in shine or color testify to manual manufacturing.
Maintenance:
Durability: despite its resistance, glossy lacquer remains a delicate finish that requires care and precautions.
Dusting: Use a soft, dry, lint-free cloth (microfiber).
Light cleaning: Wipe gently with a slightly damp cloth if necessary, then dry immediately.
Polishing: To revive the shine, rub gently with a soft, dry cloth.
Protection: Use coasters or sets to avoid marks from water, alcohol or heat.
Caution:
Sensitivity: the shiny surface of the lacquer can be marked by scratches, impacts and friction.
Liquids: avoid prolonged contact with water, alcohol or acidic liquids (wine, lemon juice, vinegar). Wipe up immediately if spilled.
Heat & Sun: Do not expose directly to a heat source or prolonged sunlight, which may tarnish or crack the finish.
Prohibited products: ban solvents, detergents, abrasive products or rough sponges which could irreparably damage the surface.
SOLID OAK
Products:
Arcade Mirror
Balance Furniture
Agape Table
Puzzle Collection
Description:
Solid oak is a noble and emblematic wood, recognized for its solidity, longevity and authentic character. Taken directly from the heart of the tree, it is distinguished by its dense grain, its marked veins and its lively texture, which make each piece unique.
Naturally resistant to shock, wear and change over time, it is a preferred choice for durable furniture, designed to stand the test of time. Its warm color evolves subtly over time, gaining a patina over time and reinforcing the natural charm of the wood. Solid oak combines robustness and elegance, and alone embodies the balance between tradition and modernity.
Maintenance:
Solid oak is a living material that gains in beauty over time, provided it is given appropriate maintenance. For daily cleaning, simply dust the surface with a soft, dry cloth. If necessary, you can use a slightly damp cloth, taking care to dry thoroughly afterwards.
Caution:
Avoid the use of abrasive products, chemical detergents or household wipes, which can alter the finish and dry out the wood. Prefer natural products or products specially formulated for solid wood, especially if the oak is oiled or waxed.
LAMINATED WOOD
Products:
Puzzle Table
Description:
Laminated wood is a technical and functional material, designed to combine aesthetics, resistance and ease of maintenance. HPL (High Pressure Laminate) is a material obtained by superimposing layers of kraft paper impregnated with resin, compressed at very high pressure and high temperature.
When applied to an MDF (Medium Density Fiberboard) panel, it combines the robustness of laminate and the stability of the wood support.
HPL provides a smooth, dense surface that is extremely resistant to scratches, impacts, stains and moderate heat.
Unlike natural wood, HPL guarantees a homogeneous finish, without color variations or irregularities.
Maintenance:
Dust regularly with a soft or microfiber cloth.
Clean with a damp cloth and mild soap; dry immediately to avoid streaks.
For more resistant stains, use a diluted solution of white vinegar or a specific non-abrasive product.
No nourishing maintenance (oil, wax) is necessary: the surface is self-cleaning and protected by its melamine layer.
Caution:
Heat: do not place hot pans or objects (> 100°C) directly on the surface, even if HPL is more resistant than standard laminates.
Liquids: quickly wipe off any stagnation, particularly on the joints and edges of MDF, which are more sensitive to humidity.
Prohibited products: avoid strong solvents, abrasives, concentrated bleach, acetone or metal sponges.
On white, be careful with colored pigments (wine, coffee, spices) – intervene quickly.
HPL is extremely durable, but a deep scratch or chip cannot be sanded or repaired like solid wood.
STAINED OAK
Products:
Astra chair
Bubble Mirror
Organic Mirror
Ovo Mirror
Balance Collection
Description:
Stained oak is solid or oak veneered wood whose surface has been colored by the application of a specific stain.
This process highlights the natural veining of the oak while giving it a homogeneous and contemporary color.
The color highlights the nobility and depth of this durable wood, while adapting to different decorative worlds.
Each piece remains unique: slight variations in tone and absorption may appear depending on the grain of the wood.
Maintenance:
Stained wood retains all its beauty with gentle and regular maintenance. For daily cleaning, simply dust the surface using a clean, dry microfiber cloth. This helps preserve the shine of the stain and prevents dust from becoming embedded in the grain of the wood.
If necessary, you can use a cloth lightly dampened with lukewarm water, then dry immediately with a dry cloth, always in the direction of the grain. Avoid abrasive products, solvents or harsh cleaners, which could alter the finish or dull the color.
Caution:
Liquids: never leave stagnant liquids, especially on flat areas, to avoid staining or swelling of the wood.
Heat: protect dishes, candles or hot objects with a trivet.
Prohibited products: avoid solvents, abrasive products, alcohol, bleach and metal sponges.
Light: like any stained wood, prolonged exposure to the sun can cause the color to evolve naturally.
Scratches: oak remains sensitive to impacts and scratches; use suitable coasters and protections.
EARTHENWARE & REACTIVE ENAMEL
Products:
Riviera Vase
Riviera pot
Nomad Vase
Muse
Fawn Slavic
Description:
Imported from the Orient in the 16th century, earthenware is part of the large ceramic family. Made from clay, it is fired at high temperatures, which gives it strength and durability. Certain pieces are then covered with a reactive enamel, enriched with metal oxides. Under the effect of cooking, these oxides cause variations in color, texture effects or irregular patterns, making each piece unique.
Special feature of this finish: the reactive enamel continues to evolve over time, even after firing. Over the years, this can cause slight superficial cracks to appear on the surface, without compromising the integrity of the piece. However, reactive enamels do not guarantee complete waterproofing - it is therefore recommended to use an interior container if you wish to place water inside.
Riviera vases are made with this type of enamel, and perfectly illustrate its lively and artisanal character.
Maintenance:
Glazed earthenware is a delicate material that is easily cleaned while requiring careful care to preserve its shine. For daily maintenance, simply dust the surface with a soft, slightly damp cloth. Avoid abrasive or acidic products that could dull the enamel or alter its subtle nuances.
If you want to place fresh flowers or decorative objects there, it is advisable to use a discreet container, such as a glass or a small vase to insert inside. This helps protect the interior surface and avoids any prolonged contact with humidity or plant residue.
By following these simple steps, your earthenware pieces will retain their unique beauty and brilliant finish over time.
WALNUT STAINED ASH
Products:
Scales bedside table
Scales Sideboard
Description:
Stained ash is a solid or veneered ash wood whose surface has been colored to enhance its natural veining.
Ash is recognized for its marked and regular grain, which remains visible even after staining and provides a graphic and contemporary texture.
The color allows you to obtain shades ranging from light to dark, while retaining the liveliness and depth of this supple and resistant wood.
Each piece is unique: slight variations in color may appear depending on the structure of the veining, which is the charm of the material.
Maintenance:
Dust regularly with a soft, dry or very slightly damp cloth.
If dirty, clean with a damp cloth and diluted neutral soap, then dry immediately.
If the wood is protected with varnish, no oil or wax is necessary.
Caution:
Liquids: do not leave water or stagnant liquids which could mark the color or damage the wood.
Heat: always use trivets or glass to avoid burns or marks.
Prohibited products: avoid solvents, abrasive detergents, alcohol, bleach and rough sponges.
Light: prolonged exposure to UV can cause the color to change over time — a natural phenomenon specific to stained wood.
Scratches: although ash is a hard wood, it remains sensitive to knocks and scratches: handle with care.
STONESTONE
Products:
Sea urchin
Sarah tableware
Sicilia tableware
Sicilia Lamp
Sicilia Candles
Nomad Lamp
Description:
Stoneware is a hard-paste ceramic, composed of a mixture of clay and sand, known for its great robustness and natural beauty. Denser and more resistant than earthenware, this noble material is ideal for durable and timeless everyday objects.
Made using an artisanal process, the stoneware is hand-poured into a plaster mold, then fired at a very high temperature to become strong, waterproof and durable. The enamel, then applied, fuses with the surface during a second firing, creating a smooth, deep and subtly nuanced finish.
Resistant to wear, moderate thermal shock and humidity, stoneware combines technicality and refinement. Each piece tells of a gesture, a material, and a requirement for quality designed to last.
Interview :
Stoneware is a robust material, but it requires delicate maintenance to maintain all its beauty and resistance. For daily cleaning, use a cloth soaked in lukewarm water – never hot – to avoid thermal shock which could weaken the material.
For stubborn stains, gently apply a little Marseille soap or baking soda to a damp cloth, then wipe carefully. All stoneware products from the SICILIA, ADT, SARAH, REFLET and LUEUR collections are part of tableware, and are perfectly compatible with dishwasher and microwave use.
Caution:
Avoid sharp tools, hard sponges which can damage the enamel.
BRUSHED STAINLESS STEEL
Products:
Gégé Collection
Tokyo shelf
Arpeggio Mirror
Description:
Brushed stainless steel is a stainless steel worked by a mechanical treatment which gives it a matte and satin finish, both modern and refined.
Renowned for its exceptional corrosion resistance and durability, brushed stainless steel is a preferred choice in design and furnishing, where aesthetics and performance meet. Its subtle texture brings a contemporary and elegant touch to each room.
Maintenance:
To maintain the natural shine of brushed stainless steel, dusting with a clean, dry microfiber cloth is sufficient. This gentle method allows you to remove traces of dust without scratching the surface.
Simple and regular maintenance guarantees your brushed stainless steel an elegant and durable appearance over time.
Caution:
Absolutely avoid abrasive products, scouring sponges or any harsh cleaners which could damage the satin finish. For more stubborn marks, use a cloth lightly dampened with warm, soapy water, then dry immediately with a soft cloth to avoid water marks.
WOOL
Products:
Cadence rug,
Carpet Sequence,
Boro rug
Free Spirit Rug
Abstract Rug
Daisy Rug
Description:
Wool is a natural, ancestral and sustainable fiber, widely used in the making of high-end rugs.
It is appreciated for its softness under the foot, its natural resilience (it returns to its shape after compression) and its resistance to wear.
Wool is naturally water- and dirt-repellent thanks to the lanolin it contains: it delays the penetration of liquids and makes cleaning easier.
It is also a thermoregulatory and hypoallergenic fiber, ideal for daily comfort.
Maintenance:
To maintain the beauty and softness of your carpets, dust them regularly using a duster or soft brush. These simple actions allow you to eliminate dust without damaging the fibers.
In the event of a stain, intervene quickly to prevent it from penetrating deeply. Use a white cloth lightly dampened with lukewarm water, and dab gently from the outside towards the center of the stain to avoid spreading it.
Avoid harsh chemicals and harsh scrubbing that could damage the natural texture of the rug. Regular and gentle maintenance will preserve the softness, colors and resistance of your carpet for many years.
Caution:
Stains: intervene quickly by dabbing with a clean white cloth soaked in lukewarm water, without rubbing so as not to felt the fiber. For stubborn stains, take the carpet to a specialized professional cleaner.
Prohibited products: avoid solvents, aggressive detergents, bleach and hard brushes.
Humidity: never leave the carpet soaking or wet for a long time, wool is sensitive to felting.
Light: avoid prolonged exposure to direct sunlight, which can cause the color to change naturally.
Linting: a slight release of fibers at the beginning is normal, it diminishes with use and regular vacuuming.
BRASS
Products:
Dream Pendant Lamp
Vadim wall light
Loulou floor lamp
Hector mirror
Description:
Brass is a precious alloy of copper and zinc, appreciated for its luminous golden shine and warm patina that evolves over time. Naturally, upon contact with air and humidity, brass oxidizes, developing a thin greenish layer called verdigris.
To preserve the original beauty of our brass pieces, they are protected by a transparent varnish, which prevents this oxidation while allowing their natural shine to appear. Resistant and aesthetic, varnished brass combines timeless charm and easy maintenance.
Maintenance:
To maintain your brass parts, clean them regularly with a soft, slightly damp cloth. For a more thorough cleaning, you can add a small amount of neutral, non-abrasive detergent so as not to alter the finish.
After cleaning, always dry the surface thoroughly with a clean, dry cloth to avoid any stagnant moisture, a possible source of oxidation or tarnishing.
Gentle maintenance guarantees your brass a long life and a shine preserved over time.
Caution:
Avoid aggressive products, abrasive sponges or acidic cleaners, which could damage the protective varnish and alter the natural shine of the brass.
CARRARA WHITE MARBLE
Products:
Riviera tables
Description:
Carrara white marble, quarried in the Apuan Alps region of Italy, is recognized as one of the purest and most prized marbles in the world. Composed mainly of calcite, it is distinguished by its crystalline white color, subtly crossed with fine gray or black veins which give it a timeless elegance.
Marble is a limestone recrystallized by pressure and heat, which naturally integrates different minerals. This creates variations in colors, patterns and veining, making each piece unique. No product is exactly like another, which guarantees authenticity and uniqueness to each Carrara marble element.
Thanks to its refined aesthetic and its robustness, this marble is a noble material, perfect for bringing an elegant and lasting touch to your spaces.
Maintenance:
Marble is an elegant yet delicate natural stone, which requires special attention on a daily basis to maintain its beauty.
Although each tray is treated with a water-repellent sealer, this treatment is not permanent. It is strongly recommended to renew it once a year using a specific product for marble, available in drugstores or specialized stores. This treatment limits the penetration of liquids, but does not make the marble completely waterproof.
For daily maintenance, use a soft sponge or non-abrasive cloth lightly dampened with lukewarm water and neutral soap. It is imperative to avoid acidic products (vinegar, lemon, wine, coffee, soda, etc.) or chemical detergents, which can cause irreversible stains or alter the surface.
Caution:
Marble is porous and susceptible to stains:
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Wipe up any spilled liquid immediately.
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Never place glasses, cups or hot dishes directly on it.
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Always use coasters, trivets and placemats to protect it on a daily basis.
With simple actions and regular attention, your marble will retain its finesse, its natural color and its unique beauty for many years.
GUATEMALA GREEN MARBLE
Products:
Riviera tables
Description:
Despite its name, Verde de Guatemala marble is mainly extracted in India, in the Rajasthan region, known for the exceptional wealth of its natural stone quarries. Its intense green color is the result of the presence of minerals such as serpentine, which give it this deep and nuanced appearance.
This marble is distinguished by its dark green background, crossed by lighter veins, creating a play of subtle and elegant contrasts. Each slab features a unique pattern, making it a prized material for its strong decorative character and vibrant mineral appearance.
Appreciated as much for its solidity as for its aesthetics, Verde de Guatemala is ideal for bringing a sophisticated, luxurious and original touch to an interior.
Maintenance:
Marble is an elegant yet delicate natural stone, which requires special attention on a daily basis to maintain its beauty.
Although each tray is treated with a water-repellent sealer, this treatment is not permanent. It is strongly recommended to renew it once a year using a specific product for marble, available in drugstores or specialized stores. This treatment limits the penetration of liquids, but does not make the marble completely waterproof.
For daily maintenance, use a soft sponge or non-abrasive cloth lightly dampened with lukewarm water and neutral soap. It is imperative to avoid acidic products (vinegar, lemon, wine, coffee, soda, etc.) or chemical detergents, which can cause irreversible stains or alter the surface.
Caution:
Marble is porous and susceptible to stains:
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Wipe up any spilled liquid immediately.
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Never place glasses, cups or hot dishes directly on it.
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Always use coasters, trivets and placemats to protect it on a daily basis.
With simple actions and regular attention, your marble will retain its finesse, its natural color and its unique beauty for many years.
WAXED STEEL
Products:
Tokyo Collection
Vadim wall light
Description:
Waxed steel is a prestigious metal, combining solidity and artisanal aesthetics. Surfacing in reworked raw steel, then waxed to provide a soft-touch and slightly satin finish.
The wax enriches the visual appearance: subtle reflections, an elegant patina that evolves over time.
Welds and joints may remain visible: not as defects, but as proof of know-how, authenticity and artisanal manufacturing.
Maintenance:
Dusting: Use a soft dry cloth or soft brush to remove dust. Avoid any abrasive cloth.
Light cleaning: Wipe with a slightly damp cloth, then dry immediately with a dry cloth to avoid streaks.
Protection: Apply colorless wax (or neutral shoe polish) 1 to 2 times a year to nourish the surface, revive the shine, and renew the protective patina.
Prevention: Avoid prolonged exposure to humidity, corrosive products, or acidic splashes (vinegar, lemon juice, etc.).
Caution:
Welder marks & irregularities: Welds are often visible, surfaces may have small variations in color or texture. This is normal and is part of the “living” aspect of this material.
Scratches & shocks: Waxed steel can be scratched if metal or hard objects rub against it. Marks may fade after gentle polishing or reapplication of wax.
Corrosion: Although waxed, steel retains a certain sensitivity to oxidation if exposed to water without rapid drying. Wipe off any moisture immediately.
Unsuitable products: Avoid aggressive detergents, strong alkaline or acidic cleaners, abrasive sponges. These products can remove wax, dull the surface, or attack the protection.
RATTAN CORD
Products:
Essence Collection
Description:
Rattan pith refers to the inner part of the rattan stem, extracted after removing its stiffer outer bark. More supple, smooth and clear, it has a natural ivory color and is very easy to braid.
This plant fiber is drawn into fine filaments, which can then be braided, knotted or compacted to form structures that are light, strong and durable. Its flexibility allows the creation of organic shapes and very fine craftsmanship.
Rattan cord is widely used in the manufacture of furniture, particularly for seats or openwork decorations, where it brings warmth, authenticity and visual lightness, while ensuring good durability over time.
Maintenance:
Rattan pith is a natural plant fiber that requires gentle and regular maintenance to maintain its flexibility and warm appearance.
For daily maintenance, simply dust the surface using a soft, dry microfiber or cotton cloth. If necessary, you can occasionally use a cloth lightly dampened with lukewarm water and a mild cleaning solution, but be careful never to wet the fiber too much: excessive wet cleaning can weaken the material over time.
To revive the shine of the rattan and nourish the fiber, apply a thin layer of silicone-free beeswax from time to time, using a clean cloth, then polish lightly. This gesture helps maintain the natural shine and protects the surface against drying out.
Caution:
Avoid aggressive cleaning products which could alter the natural fibers.
FREIJÓ WOOD
Products:
Sicilia Platter
Description:
Freijó is a noble species from South America, prized for its warm color ranging from golden brown to light brown, sometimes slightly nuanced with honey reflections. Its fine, regular grain gives it a soft and elegant texture, reminiscent of certain precious woods such as walnut or teak.
Durable and resistant, it offers good stability over time. Its finish reveals a natural patina that improves over the years.
Maintenance:
Living wood: Freijó, like any solid wood, can change slightly over time (patina, color variations). It is a natural characteristic and not a fault.
Humidity & heat: Avoid prolonged exposure to water, stagnant liquids, or direct heat sources (radiators, intense sun) which can cause stains, cracks or deformation.
Unsuitable products: Do not use solvents, alcohol, abrasive products or strong chemical cleaners which could damage the finish.
Scratches: Wood can mark on contact with hard or sharp objects. Prevent by using appropriate protection.