Delivery and Returns

When will I receive my order?

Orders are prepared within 1 to 3 days for small products. They are then taken care of by Chronopost or Ups for the relay points, and your parcel generally arrives at its destination within 48 hours.

For orders for furniture or larger products, the preparation time can be 4 to 6 days if your product is in stock. They are then picked up by a carrier and arrive at their destination within 3 to 5 days for France. This period can be 10 days for foreigners.

For the Click and Collect option, You will receive a confirmation email as soon as your order is available and will have 7 days to collect it, provided with an identity document and the confirmation email.

Beyond 7 days, we will contact you by phone or email. Without response from you, we reserve the right to return the goods to our warehouse.

My basket contains items for pre-order:
If your basket contains several articles, a single shipment will be provided as soon as all the products are available.

 

How do I track my order?

For small packages:
Once your order has been sent, you can track your order using the tracking number in your customer account. A text message will also be sent to you when the parcel is picked up by Chronopost. You will be able to modify the slot or address directly on the Chronopost application.

For orders of furniture or sofas:
An email will be sent to you by the carrier in order to agree on a date of appointment.

 

How do I return my order?

You have 15 days from receipt of your order to return it to us in its original packaging.

To receive a return form and prepaid label, send us a message at serviceclient@sarahlavoine.com

We do not offer return labels during the Sales and Braderie.

We also do not provide labels for returns from abroad.

The return address is:
Maison Sarah Lavoine
16 rue Gaillon, 75002 Paris.

Refunds are effective within 15 days.

 

Is it possible to modify or cancel my order?

Once validated, your order cannot be modified or cancelled, but you can request a return within 14 days of receipt.

Need help?

You can also contact us.

By phone: +33 (0)1.86.47.63.55
Send us an e-mail

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